Welcome Welcome

How to use your Phone Effectively Telephone Features Voice Messaging Features

Telephone FeaturesTelephone Features

Placing calls Transfers, Consultation, and Conference

Calls Call Pickup Forwarding Your Phone UCAR Directory Custom Services

Phone TypesPhone Types

Cisco 7910Common areas2 line display, single line phone

Cisco 7960Standard office issue. Has a built-in speakerphone

Cisco 7914 Additional lines module

All models have a data port

Placing callsPlacing calls Within UCAR buildings

Dial 4 digit extension Local calls

9 + 10 digits (303 or 720)9 + Toll free number (1-800 etc.)

Long distance calls9 + 1 + Area Code + number + Acct or ID9 + 011 + number + Acct or ID 9 + information + Acct or ID

You will receive a prompt (stutter tone) for account key or ID number. If you misdial the account key or user ID, you will hear error tone (dee do dee do), at which point you have the opportunity to enter the correct code. If you enter 3 incorrect codes, you will hear a busy signal and then be disconnected.

(“<<“ will erase last character)

Placing fax callsPlacing fax calls For international calls: “9 + 011 + intl-number + #

(pound key) + 2 pauses (pause button on the fax - which may be the redial key, consult your fax book) + account key”

Domestic long distance: “9 + 1 + area code + number + 2 pauses + account key”

Enter all of these digits before pressing the "start" button on the fax. This will allow time for the fax to dial the telephone number, indicate the "end of dialed number" via the "#" (important for variable length international numbers), then provide pauses to allow time for the account key stutter prompt, allow entry of the account key.

Transferring callsTransferring calls

Press “Trnsfer” (displayed in screen)

When you receive dial tone, enter the extension where you would like to transfer the call to Announce call

Press “Trnsfer” To return to caller if party is not available, press “End

Call”, then press “Resume”

Consultation CallConsultation Call

Press “Hold” Press “New Call”

Dial Extension Press “Hold” To alternate between calls

Use arrow keys to highlight caller, press “Resume”

Conference CallConference Call (up to 5 other people)(up to 5 other people)

Dial 1st party Press “More” (displayed in screen)

Press “Confrn” Dial 2nd party Press “Confrn”

Conference CallConference Call (up to 5 other people)(up to 5 other people)

Dial 1st party Press “More” (displayed in screen) Press “Confrn” Dial 2nd party Press “Confrn”

Press “More” Dial 3rd party Press “Confrn”

Press “End Call”, use arrow to select the previously connected parties without adding last call

Call Pickup Call Pickup

Allows you to pick up a ringing phone Press “More” (displayed in screen) until you

can choose “PickUp”

Enter the ringing extension number

Forwarding Your PhoneForwarding Your Phone

To work at another desk Or when you will be away from the office

Press “CFwdAll” Dial the extension (or Voice Messaging access

number) to forward your calls to

Display reads “Forwarded to xxxx” To remove forwarding from your line

Press “CFwdAll”

UCAR DirectoryUCAR Directory

To look up UCAR Employees Press “Directories”

Select the UCAR Directory Enter Last Name, First Name

Enough letters to make a list of less than 32 names

Or extension Press “Search” (“<<“ will erase last character) Select person (using arrows)

Press “Dial”

Setting up Your Telephone Setting up Your Telephone ServicesServices

Logon to the web page http://phones.ucar.edu/ccmuserLogon name (same as UCAR email user ID, eg. jdoe)

PasswordPIN - please change password and PIN at first login

Web interfaces uses “mouse-overs” to highlight links

Forwarding Forwarding (web interface)(web interface) To Forward to Phonemail

Check “Forward All” box Select “Phonemail” radio button Update

To Forward all calls to another number Check “Forward All” box Select “this number” radio button Enter “this number” (extension) Update

To Remove all call forwarding Uncheck “Forward All” box Update

Speed Dial Buttons Speed Dial Buttons (web interface)(web interface)

4 Buttons available (depending upon phone configuration)

Add/Update your Speed DialsEnter telephone number Remember to add access digitsEnter Text to display next to button

Update (this will reset your phone)

Configuring IP Phone ServicesConfiguring IP Phone Services Select a Service (drop down menu)

Click continue Add additional information (if required) Press Subscribe

The selected Service is now available from your phone

To Use the service Press Services Select service (arrows or number) Follow prompts

Fast Dials & Address BookFast Dials & Address Book 100 Fast dial entries

Select and configure“My Fast Dials” and “Personal Address Book” as services (see preceding screen)

Configure “Personal Address Book”“Add New Entry” Enter telephone number (Remember to add access digits, no spaces, only digits) Click Insert button

Click “Fast Dials”Select Unassigned IndexSelect previously defined Entry & numberClick Insert button

Voice Messaging LampVoice Messaging Lamp

We recommend using the system policy defaults

LocalesLocales

For your phone For your web pages

These select the language of the displays (web interface and phone)

Telephone FeaturesTelephone Features

Placing calls Transfers, Consultation, and Conference

Calls Call Pickup Forwarding Your Phone UCAR Directory Custom Services

QuestionsQuestions

7960 Phone tutorial available at http://www.cisco.com/warp/public/779/largeent/avvid/products/7960/router_page.htm

Voice Messaging FeaturesVoice Messaging Features

Accessing your Mailbox Listening to Messages

Forwarding , Saving, and Deleting messages Sending Messages Setup Options

Message Notification

Accessing MessagingAccessing Messaging

Press Messages (or dial access number) If you dialed the external phone number, press * when voice messaging answers, and enter your extension

Enter your password, #

Web InterfaceInternet Explorer (version 4.0 or above)

http://voicemail.ucar.edu/web/aaUser namePassword

Listening to Messages Listening to Messages

New Messages (1) Old Messages (3)

Restart Msg/Summary (1) Rewind (7)Save (2) Pause/Resume (8)Delete (3) Fast Forward (9)Reply (4) Skip to End (#)Forward Message (5)

Voicemail brochurehttp://www.scd.ucar.edu/nets/ucar-directories

Sending Messages (2)Sending Messages (2)

Send now (#) Message Options (1)

Messages can be sent to an individual, multiple users, or a list

Special Delivery Options (3)Urgent (1) Private (3)Return Receipt (2) Future Delivery (4)

Setup Options (4)Setup Options (4) Greetings & Transfer options (1)

Greetings (1)RegularAlternate (vacation)

Your Call Transfer Extension (2)

Message Settings (2) Message Notification (1) Full/Brief Menus (2) Private Lists (4)

Personal Settings (3) Phone Password (1) Recorded Name (2)

Message NotificationMessage NotificationSetup Options (4) (1)Setup Options (4) (1)

Schedules PagersWorking at Home

Remote SecurityReceiving notification at a telephone

Unity has a message for “jdoe”Enter ID now

Press 1 to turn OFF notification to this number (wrong number)

Voice Messaging FeaturesVoice Messaging Features

Accessing your Mailbox Listening to Messages

Forwarding , Saving, and Deleting messages Sending Messages Setup Options

Message Notification

QuestionsQuestions

User information available at: http://www.scd.ucar.edu/nets/projects/voip/documentation/users/voip-user-info.htm

Email “phones@ucar.edu”