Author: Features, benefits & opportunities The Axigen Team AXIGEN MESSAGING for SERVICE PROVIDERS.
Welcome u How to use your Phone Effectively u Telephone Features u Voice Messaging Features.
-
Upload
aubrie-willis -
Category
Documents
-
view
221 -
download
0
Transcript of Welcome u How to use your Phone Effectively u Telephone Features u Voice Messaging Features.
Welcome Welcome
How to use your Phone Effectively Telephone Features Voice Messaging Features
Telephone FeaturesTelephone Features
Placing calls Transfers, Consultation, and Conference
Calls Call Pickup Forwarding Your Phone UCAR Directory Custom Services
Phone TypesPhone Types
Cisco 7910Common areas2 line display, single line phone
Cisco 7960Standard office issue. Has a built-in speakerphone
Cisco 7914 Additional lines module
All models have a data port
Placing callsPlacing calls Within UCAR buildings
Dial 4 digit extension Local calls
9 + 10 digits (303 or 720)9 + Toll free number (1-800 etc.)
Long distance calls9 + 1 + Area Code + number + Acct or ID9 + 011 + number + Acct or ID 9 + information + Acct or ID
You will receive a prompt (stutter tone) for account key or ID number. If you misdial the account key or user ID, you will hear error tone (dee do dee do), at which point you have the opportunity to enter the correct code. If you enter 3 incorrect codes, you will hear a busy signal and then be disconnected.
(“<<“ will erase last character)
Placing fax callsPlacing fax calls For international calls: “9 + 011 + intl-number + #
(pound key) + 2 pauses (pause button on the fax - which may be the redial key, consult your fax book) + account key”
Domestic long distance: “9 + 1 + area code + number + 2 pauses + account key”
Enter all of these digits before pressing the "start" button on the fax. This will allow time for the fax to dial the telephone number, indicate the "end of dialed number" via the "#" (important for variable length international numbers), then provide pauses to allow time for the account key stutter prompt, allow entry of the account key.
Transferring callsTransferring calls
Press “Trnsfer” (displayed in screen)
When you receive dial tone, enter the extension where you would like to transfer the call to Announce call
Press “Trnsfer” To return to caller if party is not available, press “End
Call”, then press “Resume”
Consultation CallConsultation Call
Press “Hold” Press “New Call”
Dial Extension Press “Hold” To alternate between calls
Use arrow keys to highlight caller, press “Resume”
Conference CallConference Call (up to 5 other people)(up to 5 other people)
Dial 1st party Press “More” (displayed in screen)
Press “Confrn” Dial 2nd party Press “Confrn”
Conference CallConference Call (up to 5 other people)(up to 5 other people)
Dial 1st party Press “More” (displayed in screen) Press “Confrn” Dial 2nd party Press “Confrn”
Press “More” Dial 3rd party Press “Confrn”
Press “End Call”, use arrow to select the previously connected parties without adding last call
Call Pickup Call Pickup
Allows you to pick up a ringing phone Press “More” (displayed in screen) until you
can choose “PickUp”
Enter the ringing extension number
Forwarding Your PhoneForwarding Your Phone
To work at another desk Or when you will be away from the office
Press “CFwdAll” Dial the extension (or Voice Messaging access
number) to forward your calls to
Display reads “Forwarded to xxxx” To remove forwarding from your line
Press “CFwdAll”
UCAR DirectoryUCAR Directory
To look up UCAR Employees Press “Directories”
Select the UCAR Directory Enter Last Name, First Name
Enough letters to make a list of less than 32 names
Or extension Press “Search” (“<<“ will erase last character) Select person (using arrows)
Press “Dial”
Setting up Your Telephone Setting up Your Telephone ServicesServices
Logon to the web page http://phones.ucar.edu/ccmuserLogon name (same as UCAR email user ID, eg. jdoe)
PasswordPIN - please change password and PIN at first login
Web interfaces uses “mouse-overs” to highlight links
Forwarding Forwarding (web interface)(web interface) To Forward to Phonemail
Check “Forward All” box Select “Phonemail” radio button Update
To Forward all calls to another number Check “Forward All” box Select “this number” radio button Enter “this number” (extension) Update
To Remove all call forwarding Uncheck “Forward All” box Update
Speed Dial Buttons Speed Dial Buttons (web interface)(web interface)
4 Buttons available (depending upon phone configuration)
Add/Update your Speed DialsEnter telephone number Remember to add access digitsEnter Text to display next to button
Update (this will reset your phone)
Configuring IP Phone ServicesConfiguring IP Phone Services Select a Service (drop down menu)
Click continue Add additional information (if required) Press Subscribe
The selected Service is now available from your phone
To Use the service Press Services Select service (arrows or number) Follow prompts
Fast Dials & Address BookFast Dials & Address Book 100 Fast dial entries
Select and configure“My Fast Dials” and “Personal Address Book” as services (see preceding screen)
Configure “Personal Address Book”“Add New Entry” Enter telephone number (Remember to add access digits, no spaces, only digits) Click Insert button
Click “Fast Dials”Select Unassigned IndexSelect previously defined Entry & numberClick Insert button
Voice Messaging LampVoice Messaging Lamp
We recommend using the system policy defaults
LocalesLocales
For your phone For your web pages
These select the language of the displays (web interface and phone)
Telephone FeaturesTelephone Features
Placing calls Transfers, Consultation, and Conference
Calls Call Pickup Forwarding Your Phone UCAR Directory Custom Services
QuestionsQuestions
7960 Phone tutorial available at http://www.cisco.com/warp/public/779/largeent/avvid/products/7960/router_page.htm
Voice Messaging FeaturesVoice Messaging Features
Accessing your Mailbox Listening to Messages
Forwarding , Saving, and Deleting messages Sending Messages Setup Options
Message Notification
Accessing MessagingAccessing Messaging
Press Messages (or dial access number) If you dialed the external phone number, press * when voice messaging answers, and enter your extension
Enter your password, #
Web InterfaceInternet Explorer (version 4.0 or above)
http://voicemail.ucar.edu/web/aaUser namePassword
Listening to Messages Listening to Messages
New Messages (1) Old Messages (3)
Restart Msg/Summary (1) Rewind (7)Save (2) Pause/Resume (8)Delete (3) Fast Forward (9)Reply (4) Skip to End (#)Forward Message (5)
Voicemail brochurehttp://www.scd.ucar.edu/nets/ucar-directories
Sending Messages (2)Sending Messages (2)
Send now (#) Message Options (1)
Messages can be sent to an individual, multiple users, or a list
Special Delivery Options (3)Urgent (1) Private (3)Return Receipt (2) Future Delivery (4)
Setup Options (4)Setup Options (4) Greetings & Transfer options (1)
Greetings (1)RegularAlternate (vacation)
Your Call Transfer Extension (2)
Message Settings (2) Message Notification (1) Full/Brief Menus (2) Private Lists (4)
Personal Settings (3) Phone Password (1) Recorded Name (2)
Message NotificationMessage NotificationSetup Options (4) (1)Setup Options (4) (1)
Schedules PagersWorking at Home
Remote SecurityReceiving notification at a telephone
Unity has a message for “jdoe”Enter ID now
Press 1 to turn OFF notification to this number (wrong number)
Voice Messaging FeaturesVoice Messaging Features
Accessing your Mailbox Listening to Messages
Forwarding , Saving, and Deleting messages Sending Messages Setup Options
Message Notification
QuestionsQuestions
User information available at: http://www.scd.ucar.edu/nets/projects/voip/documentation/users/voip-user-info.htm
Email “[email protected]”