Transcript of Week 8 Prepare for Work
- 1. Prepare for Work in the Community Sector
- 2. Development and impact of personal values Personal values
are developed as a result of experience and may change as
experiences change or you meet different people Our values are
influenced by: family, friends, school, the media, community, life
experiences Recap Week 7 27/8/2013
- 3. Development and impact of personal values Values guide our
behaviour and influence the choices we make in life. See moral
values questionnaire Even though our values and beliefs are right
for us they may not be right for others Arguments occur as a result
of people having different beliefs & values (CONT) Development
and impact of personal values
- 4. Separating the personal from the professional It is crucial
to keep your personal values separate from your work. This means
that we cannot enforce our values and beliefs on others or tell
them what to do because we think it is right
- 5. Development and impact of personal values (CONT) Principles
of effective client service delivery Week 8 3/09/2013
- 6. Development and impact of personal values Work with clients
is consistent with their needs and rights. Contact with clients is
within accepted practice and codes of conduct of the organisation
and duty of care responsibilities. The client will, where able,
direct all interventions provided by the organisation. (CONT)
Principles of effective client service delivery Week 8
3/09/2013
- 7. Development and impact of personal values Workers will
actively empower clients to make decisions affecting their lives.
All service delivered to clients upholds relevant statutory and
legislative requirements, the reputation of the organisation and
the area of work. Client service delivery is based on accurate and
up to date information about service options and the service being
delivered. (CONT) Principles of effective client service
delivery
- 8. Development and impact of personal values All appropriate
documentation related to client service delivery is completed and
maintained according to organisational standards. Strategies are
implemented to ensure client services are routinely reviewed in the
light of client needs and rights and organisational policies and
capabilities. Remedial action is implemented as appropriate. (CONT)
Principles of effective client service delivery
- 9. Development and impact of personal values The organisation
will provide all service within access and equity guidelines.
Companies are welcomed and are utilised to identify gaps in service
and areas of practice that may need improvement. (CONT) Principles
of effective client service delivery
- 10. Principles of effective client service delivery Principles
of effective client service delivery So what do we mean by the term
- access and equity?
- 11. Access and Equity
- 12. Access and Equity According to Youth Action and Policy
Association (2002) access and equity means: Ensuring that all
Australians regardless of racial, religious, cultural or language
backgrounds enjoy full access to services they are entitled to. It
is NOT about special services for people of culturally and
linguistically diverse backgrounds, or from a non English speaking
background.
- 13. Access and Equity Access and equity is about identifying
and removing barriers which prevent people from knowing, using and
participating in a service that they wish to utilise. It is based
on an equitable, fair and just distribution of resources amongst
all eligible clients, even if it means providing additional
services or seeking additional resources to do so.
- 14. Group project Create a LARGE WALL POSTER that represents
principles of access and equity, and the principles of effective
client service delivery that we have covered in class today . Use
pictorial and written representation to reinforce the concepts of
equity and access/effective client service delivery.. Words to use:
Fairness, justice, parity, fair play, right of entry, right to use,
removing barriers, distribution of resources, identifying barriers
etc
- 15. Group project IDEAS ON HOW TO COMPLETE THIS TASK 2 GROUPS 1
= ACCESS AND EQUITY 2 = PRINCIPLES OF EFFECTIVE CLIENT DELIVERY
BALLOON DIAGRAM? IMAGES CONNECTED TO WORDS/PHRASES? CHOOSE ROLES
WITHIN GROUP I.E. WHO WILL DELIVER THE FINISHED WORK? ONE PERSON OR
ALL...?