1. Prepare for Work in the Community Sector

2. Development and impact of personal values Personal values are developed as a result of experience and may change as experiences change or you meet different people Our values are influenced by: family, friends, school, the media, community, life experiences Recap Week 7 27/8/2013

3. Development and impact of personal values Values guide our behaviour and influence the choices we make in life. See moral values questionnaire Even though our values and beliefs are right for us they may not be right for others Arguments occur as a result of people having different beliefs & values (CONT) Development and impact of personal values

4. Separating the personal from the professional It is crucial to keep your personal values separate from your work. This means that we cannot enforce our values and beliefs on others or tell them what to do because we think it is right

5. Development and impact of personal values (CONT) Principles of effective client service delivery Week 8 3/09/2013

6. Development and impact of personal values Work with clients is consistent with their needs and rights. Contact with clients is within accepted practice and codes of conduct of the organisation and duty of care responsibilities. The client will, where able, direct all interventions provided by the organisation. (CONT) Principles of effective client service delivery Week 8 3/09/2013

7. Development and impact of personal values Workers will actively empower clients to make decisions affecting their lives. All service delivered to clients upholds relevant statutory and legislative requirements, the reputation of the organisation and the area of work. Client service delivery is based on accurate and up to date information about service options and the service being delivered. (CONT) Principles of effective client service delivery

8. Development and impact of personal values All appropriate documentation related to client service delivery is completed and maintained according to organisational standards. Strategies are implemented to ensure client services are routinely reviewed in the light of client needs and rights and organisational policies and capabilities. Remedial action is implemented as appropriate. (CONT) Principles of effective client service delivery

9. Development and impact of personal values The organisation will provide all service within access and equity guidelines. Companies are welcomed and are utilised to identify gaps in service and areas of practice that may need improvement. (CONT) Principles of effective client service delivery

10. Principles of effective client service delivery Principles of effective client service delivery So what do we mean by the term - access and equity?

11. Access and Equity

12. Access and Equity According to Youth Action and Policy Association (2002) access and equity means: Ensuring that all Australians regardless of racial, religious, cultural or language backgrounds enjoy full access to services they are entitled to. It is NOT about special services for people of culturally and linguistically diverse backgrounds, or from a non English speaking background.

13. Access and Equity Access and equity is about identifying and removing barriers which prevent people from knowing, using and participating in a service that they wish to utilise. It is based on an equitable, fair and just distribution of resources amongst all eligible clients, even if it means providing additional services or seeking additional resources to do so.

14. Group project Create a LARGE WALL POSTER that represents principles of access and equity, and the principles of effective client service delivery that we have covered in class today . Use pictorial and written representation to reinforce the concepts of equity and access/effective client service delivery.. Words to use: Fairness, justice, parity, fair play, right of entry, right to use, removing barriers, distribution of resources, identifying barriers etc

15. Group project IDEAS ON HOW TO COMPLETE THIS TASK 2 GROUPS 1 = ACCESS AND EQUITY 2 = PRINCIPLES OF EFFECTIVE CLIENT DELIVERY BALLOON DIAGRAM? IMAGES CONNECTED TO WORDS/PHRASES? CHOOSE ROLES WITHIN GROUP I.E. WHO WILL DELIVER THE FINISHED WORK? ONE PERSON OR ALL...?