THE UN-WEBINAR

@billcush /in/billcushard

Bill CushardHead of Training

ServiceRocket

@SEBMarketing

Sarah E. Brown(moderator)

Learndot

Where in the World?

#TrainingIs Customer Success SeriesTopic: Date:Getting Started March 31, 2015Keeping Content Up With Software Changes April 21, 2015Data-Driven Approach to Training May 19, 2015Training in Pre-Sales to Help Sell Product June 16, 2015Target Right Training to Right Audience July 14, 2015

Principles of the Un-Webinar● A Conversation● Light (well, almost) on Slide Content● Q&A Throughout● Educate and Entertain● Participants Help Drive the Content

Agenda● Assess Current State● Determine Need(s)● Identify Roles● Define Measurements● Build Roadmap● Get Started

A Story of How Marakana Created Courses Quickly

http://bit.ly/Marakana

Poll

Step 1: Assess Current State

Poll - Type Your Response into Questions

Step 2: Determine Need● What training do customers ask for?● What is the most asked question of Support?● What business problems that need to be solved?

○ Free trials are not converting ○ Features not used○ Long on-boarding, etc.

Step 3: Roles● Training Content Development● Training Delivery● Training Coordination● Training Management

Step 4: Success Measurements● Learner Satisfaction● Knowledge Acquisition● Behavior Change● Results / Outcomes● Return on Investment

Step 5: Create Roadmap

Step 6: Get StartedCouchbase launched

an LMS in 19 days.

http://bit.ly/CouchBase19Days

Remember the Marakana StorySee if it sticks

Build a cool exampleCreate a game plan

http://bit.ly/Marakana

Rocket Recap● Assess Current State● Determine Need(s)● Identify Roles● Define Measurements● Build Roadmap● Get Started

AboutServiceRocketServiceRocket partners closely with selected fast growing software companies, becoming product experts and ultimately delivering the highest quality support, training and implementation services possible on a global basis. Our platform, TrainingRocket, is a highly effective cloud-based, on-demand learning platform that powers the online universities at many of today’s hottest startups.

LearndotLearndot is a new breed of learning management system (LMS) and rapid eLearning authoring tool designed for the modern business. Learndot offers a full suite of beautiful eLearning, quizzing, and certification tools that enable organizations to run fully hosted universities, academies, and knowledge centers for employees, customers, and partner networks.

The Next Un-Webinar...Tuesday, April 21 10am PT

Moving at the Speed of Software: How to Train Customers When Your

Software Changes Every Week

Software Development Times:http://bit.ly/SpeedOfSoftware

Thank you

learndot.com@Learndot

servicerocket.com@ServiceRocket