Overview Survey Feedback Integration Customers Thanks!

Love your customers? Care about their feedback? Want to get valuableinsights from visitors on your website to achieve your product and marketing

goals? If you answered “yes”, you are looking at the right deck →

See what WebEngage does →

OverviewOverview Survey Feedback Integration Customers Thanks!

1. Helps you get customer insights, from visitors on your site

by letting you conduct in-site, unobtrusive and targeted surveys from visitors on your website and helping you make informed decisions

OverviewOverview Survey Feedback Integration Customers Thanks!

What does WebEngage do?

2. Helps you get started with a customer feedback management tool in minutes

by using you a simple feedback solution for your website that works via a feedback tab placed on your site

OverviewOverview Survey Feedback Integration Customers Thanks!

What does WebEngage do?

3. Helps you drive conversions and generate leads, in realtime

by letting you conduct lead generation surveys from visitors on your website who come via search engines, ad-campaigns or referral traffic.

OverviewOverview Survey Feedback Integration Customers Thanks!

What does WebEngage do?

See how WebEngage Surveys work →

Overview SurveySurvey Feedback Integration Customers Thanks!

Step 1. Create a survey

Create a survey. Choose channels to collect responses – in-site or off-site

Overview SurveySurvey Feedback Integration Customers Thanks!

Step 2. Add questions to the survey (a)

Add questions to the survey. We support all types of questions – radios, checkboxes, comments etc

Overview SurveySurvey Feedback Integration Customers Thanks!

Step 2. Add questions to the survey (b)

Add questions. Re-order them. Preview your survey. Looks Good? Continue →

Overview SurveySurvey Feedback Integration Customers Thanks!

Specify rules for your survey. Leave blank to display the survey to all visitors on your site.

Step 3. Specify rules for the survey

You can specify rules for eachof your surveys. If present, thesurvey is only shown to users who match the criteria you specified. We support rules based on:

a. Page URL’s on your website.

b. Geo location of a visitor.

c. Referring site URL’s(search engine, ad-campaigns etc).

d. Minimum time spent by a visitor on your site.

e. Cookie (key/values) based rules for a visitor.

f. User’s browser/platform.

g. User’s time of visit.

Overview SurveySurvey Feedback Integration Customers Thanks!

If a visitor meets the criteria that you have set as rules for this survey, it pops up unobtrusively on your site.

In case of multi-question surveys, the user gets to see the second question immediately after submitting the firstone (without any page refresh on your site) until completion. If the user leaves mid-way, you’ll still get to see a partially completed survey response.

MySite.com

Step 4. Go-live!

Overview SurveySurvey Feedback Integration Customers Thanks!

Access realtime statistics and collated information for each of your surveys.

Step 5. Get insights, instantly

Overview SurveySurvey Feedback Integration Customers Thanks!

We capture in-depth info for each of your survey respondents.

Step 6. View each response in-depth

Overview SurveySurvey Feedback Integration Customers Thanks!

More information. More insights. All in realtime.

Step 7. Amazing statistics

Overview SurveySurvey Feedback Integration Customers Thanks!

Get a dedicated URL for each survey. Send it in email and collect responses. View collated stats.

More (a). Collect responses off-site too!

Overview SurveySurvey Feedback Integration Customers Thanks!

Easy integration allows you to conduct any WebEngage survey inside Facebook

More (b). Collect responses on FB!

Overview SurveySurvey Feedback Integration Customers Thanks!

See how WebEngage Feedback works →

Overview Survey FeedbackFeedback Integration Customers Thanks!

Step 1. Get a feedback tab on your site

Integrate the feedback collection form as a feedback tab or an iframe. No need to code.

Overview Survey FeedbackFeedback Integration Customers Thanks!

Step 2. Customize your feedback form

Create your own feedback form. Customize feedback tab, logos, email templates etc.

Overview Survey FeedbackFeedback Integration Customers Thanks!

Step 3. Simple & powerful feedback inbox

Looks and works like email. Simple. Add more account managers if your volumes are high.

Overview Survey FeedbackFeedback Integration Customers Thanks!

Step 4. Keep track of every feedback

We capture in-depth info like Geo-location, IP, browser, platform etc for users sending feedback.

Overview Survey FeedbackFeedback Integration Customers Thanks!

See how to Integrate WebEngage in your site →

Overview Survey Feedback IntegrationIntegration Customers Thanks!

Just onetime – Place a code on your site

Overview Survey Feedback IntegrationIntegration Customers Thanks!

Finer details:Sign-up. We have a FREE forever plan too ?. Follow simple steps to generate the widget code for your site. The integration bit is a one time, one line of Javascript code. Any customizations done inside your WebEngage dashboard (w.r.t feedback or surveys) doesn't need any code changes on your site.

Did you know?

1. Our javascript code loads asynchronously on your site and doesn't block a user from doing whatever (s)he is there for.

2. The integration code on your site is super optimized for size (<9kb) and performance (on all browsers including IE6). It works on all platforms. We serve the widget content securely on SSL encrypted pages of your website.

3. WebEngage integrates easily on any website. Plugins for BigCommerce and Wordpress are available.

4. WebEngage is available in all major languages.

See who uses WebEngage →

Overview Survey Feedback Integration CustomersCustomers Thanks!

Customers – we are adding by the hour!

Overview Survey Feedback Integration CustomersCustomers Thanks!

Thanks!

Thanks for giving us a dekko. We look forward to work with you.

What’s coming next from us?1. Notifications (simple messaging tool with targeting capabilities) 2. Funnel based surveys (unobtrusive and pleasant exit surveys)3. Developer API

Take a live WebEngage demo for your site – http://demo.webengage.com

For details, call +1 (408) 890-2392 (US) or +91 (22) 42662154 (India) or write to support {at} webengage {dot} com

Overview Survey Feedback Integration Customers Thanks!Thanks!