Web100 User Services

Support Team:

Tanya Brethour, Jim Ferguson, Steve Engelhardt

support@web100.org

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Overview of Presentation

IntroductionWhat do we do?Types of SupportConclusion

Questions are encouraged at any time!

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Who are we?

Jim Fergusono Head of the support teamo Organizes evaluator conference calls and

workshops

Tanya Brethouro Answers support email, sends out

announcements, develops/maintains web site, etc.

Steve Engelhardto Answers support email and works on userland

issues.

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What do we do?

Answer Questions!oTechnical (Installation, bugs, GUI

questions)oNon-TechnicaloRequestsoDocumentation

Plan workshops, tutorials, evaluator conference calls, and more

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Types of Support

Mailing ListsPublic & Internal Web SiteEvaluator Conference CallsWorkshops & Training

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Mailing Lists

support@web100.orgo Email for all technical and non-technical

questions

discussion@web100.orgo Questions answered by evaluators or by supporto Forum for discussions between evaluators

Create an account on the Web100 SourceForge site. Stay on internal mailing list.

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Internal Web Site

Overview of Internal SiteoBased off SourceForge, but it is a local

installation (with modifications)oLogin to get all the benefits.oOpen to the public!

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Welcome Page

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Contact Lists

All mailing list archives are online!!

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Test Machines

Email support@web100.org if you have a machine to add!

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Reporting Bugs

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Support Tickets

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Documentation

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Documentation

users-guide.txt GUI tools, command line scripts

explaineddevelopers-guide.txt

Library API explainedtcp-kis.txt

Web100 variables

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Evaluator Conference Calls

Held every 6 weeks or soReminder email sent 1 week before

callTime to share with fellow evaluators

about their site’s developmentTime for evaluators to ask

developers questionsVery informal discussion

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Workshops & Training

Workshops (1 or 2 a year)Announcements will be sent out to

the internal mailing list and placed in the events section on web100.org

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Web100 Main Site

Latest Web100 releases: http://www.web100.org/download

Web100 user contributed code: http://www.web100.org/download/contributed

Event listinghttp://www.web100.org/events/

News listinghttp://www.web100.org/news/

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Conclusion

Send support email!Use the internal siteParticipate in Evaluator calls and

workshops

Any questions?