VIVA ILL – Where We Were

Obstacles Identified (2000)

Communication

Guidelines / Procedures

Technology

Training

Obstacle: CommunicationNeed central way to share information between librariesInstitutions are unaware of other institutions’ procedures and policiesSome library directors unaware of ILL issues / VIVA commitmentsNeed to take full advantage of electronic methods at our disposal

Obstacle: Guidelines / Procedures

Review Guidelines annuallyTrack turnaround times for the filling of requests to evaluate how well the 48 hour standard is being met, and to determine what steps need to be taken to improve serviceEncourage all VIVA members to meet ILL guidelines & procedures

Obstacle: TechnologyUnion listing

Up-to-dateAvailable to other VIVA libraries

Standardization of softwareInstall Ariel software purchased by VIVANeed training for staff

Load levelingOCLC statistics available on websiteAnalysis of/response to trends in borrowing and lending

Obstacle: Training

Develop training opportunities, either at annual meeting, regional meetings, or individualized instructionDevelop a group of “experts” who will be willing to serve as trainers and/or mentors

VIVA ILL Annual Forum

Hold in central location for easy accessBoth public and private attendance funded by VIVAAllow discussion between practitionersIncorporate training into the program

ILL Subcommittee of RSCMission:

To facilitate the training and informational needs of ILL practitioners and administrators at all VIVA institutions.To plan, arrange, and organize the annual VIVA ILL Community Forum. To encourage communication around the state using the VIVAILL-L listserv. To periodically review and update the VIVA ILL Guidelines.

Where Are We Going?