Post on 24-Jan-2015
description
VISUALYZR
A S o l u t i on fo r the
Company a nd Cus tome rs
© 2013 Visualyzr. All right reserved. www.visualyzr.com
VISUALYZR
Solution for the company and customers-
Trouble with existing IVR System
You have invested a lot of money and time on your experts to develop and run to build your
IVR system hoping to deliver best customer service. In order to make customer choices and
queries and creating optimize decision trees, your company must have poured lot of money
on building a customer oriented IVR System.
Now, your IVR system is ready and up and running.
But now here comes the trouble! Your customers do not like your IVR system. It is causing
frustration and you are facing trouble seeing excessive “zeros out” or “dead ends” by your
customers.
“How can I help you” Says VISUALYZR
How can you get a solution for your company and your customers? If scanning to mobile
device for desirable options is easier than listening to large menus then why not adding some
visuals to your IVR for your company website or for your customer’s mobile phones.
Objective behind investing on your new IVR-VISUALYZR
Before intricate further, lets discuss some major objectives on investing on Visualyzr-
Add a self-service environment: Making Visualyzr user-friendly and self-service mobile
app for the customers.
Improve call center efficiency: Increasing call center efficiency by freeing your call
agents from tackling calls which was impossible by your old IVR.
Improving call time: Lowering handling and holding time of the calls that made by the
customers at the call center.
Precise Routing- Connecting the customer directly to the right agent at the first time
Diminish cost: Lowering in training cost is possible as the customers will able to
complete its transaction by Visualyzr.
www.visualyzr.com - A value-added customer experience!
© 2013 Visualyzr. All right reserved. www.visualyzr.com
Now days, customer prefers live agents than choosing IVRs to complete their routing account
transactions. Customer feels more satisfied and happy when their query gets solved as soon
as possible. Even today, efficient IVR leaves simple, mundane and repetitive enquires to the
IVR, always available when their need them, provides less options and making easier for
customers to remember all the available options.
Still customers disliking IVR systems - Why?
Long agonizing voice menus
Maps numbers to features
Too many options, difficult to navigate and delays the flow
Dead end- Customers get irritated when unable to find desirable category
Call disconnection- Due to long time spending on navigating menus for desirable
options, call gets disconnected or sometimes due to sheer frustration customers hangs
up the phone.
Poor voice quality: Due to poor voice quality sometimes it is hard for customers to
listen to the agent.
Aftermath of Traditional IVR System
Customer Satisfaction is what every organization aspires to cultivate and manage, but getting
an accurate assessment can be challenging. It neglecting human factors form IVR Technology
namely- menu options, concise call flow, ease of navigation, your customer will not choose
you IVR system.
If the system is difficult to use then we opt the least resistance path of zero -out or speak to a
live agent. At this point the IVR technology has fizzledin its first goal- providing a self-service
channel. Decline in a customer satisfaction is increasing by IVR problems, irrelevant and
repetitive steps and troubling reaching agents. With calls overloading, customer choosing to
zero-out, inbound call volume spikes, long holding time, poor routing, legacy IVR are some of
the most common pains and frustrations faced by customers in an inefficient IVR
www.visualyzr.com - A value-added customer experience!
© 2013 Visualyzr. All right reserved. www.visualyzr.com
Make your IVR experience better
Looking at the above facts, having the best IVR technology is not enough. There is a need of
product which simplifies customer experience; simple to navigate, customer friendly and
above all, has an option for self-service or live agents for the customers.
Visualyzr is an enhancement in existing IVR system with innovative concept, gives
advance and practical solution which diminishes the problems of traditional IVR. Visualyzr is
a solution that removes all the hurdles of traditional IVR by increasing customer satisfaction
and improving business profitability.
Modify your IVR with Visualyzr
Visualyzr is a customer experience management platform that provides a visual interface to
your IVR System. Now, Customers can see and click on a particular option and need not to
listen to multiple options, repetitive information or chat with live agents. There is no need to
fuss over attending long menus on phone and remember which number belongs to which
category. Now, there is a time to put an end to these troubles.
Visualyzr provides visually oriented customer service experience. Now, customers are able
to view company’s website through mobile phones by launching an app on their mobile
device, a visual IVR menu will be there, ready to get accessible visually. Customercan touch
their way; choose their desirable options all with the comfort of mobile device, besides that
they can also connect with the particular call agent for any queries. This app offers aself-
service IVR to the customers with better experience and resolves their problems much quicker
and efficiently.
www.visualyzr.com - A value-added customer experience!
© 2013 Visualyzr. All right reserved. www.visualyzr.com
Get some benefits from Visualyzr
How does Visualyzr works!
Visualyzr works seamlessly with your old IVR system with no irruption to your existing
customer service. There is no cost interruption or clangs with your other communication
channel on investing on Visualyzr. It requires zero coding, quick deployment with no
replacement costs which makes easier for the companies to adopt this technology. It
provides a simple way to design flows and release apps to users. Additionally, Visualyzr runs
on an XML scripts, any changes made on your XML script will reflect automatically to your
mobile devices. It works flawlessly between multiple stakeholders (Call centers, mobile
phones, IVR) with no glitch.
For Business
For Customers
High agility with lower maintenance
Callers can receive better information
more quickly and easily
Increased sales with targeted
advertising and enhance profitability
Easier and contented self-service for the
customers, improved customer experience
For call centers there will be reduced
call handling time, increased customer
satisfaction, gain competitive edge over
the market.
Reduced cost by redirecting the customers
to non-voice channel with visual service
app.
Reduces or remove call abandonment
rates and zero-outs
Quick problem resolution with better
routing
Increased customer retention,
satisfaction and loyalty
Holds a control over accessing information
and less dependent on call agents
www.visualyzr.com - A value-added customer experience!
© 2013 Visualyzr. All right reserved. www.visualyzr.com
Visualyzr – Key Features and Benefits:
Enhance IVR technology by adding visuals interface embedded in your mobile app.
Brings a self-service facility to increase customer satisfaction.
User will be save data in the form of visuals for historical information.
Allows dynamic updates to mobile app
Increased call center efficiency by lowering Average Handling Time
Reduce cost by redirecting the customers to non-voice service channel.
Visualyzr enables organization to increase profits and provides the best services to the
customers and impeccable customer satisfaction. With the innovation of a self-service tool,
Visualyzr delivers the need of your tech savvy customers by leveraging the use of mobile
phones to interact with your IVR visually. It provides quick problem resolution with better
routing independently of live agents
Bottom Line
You have already invested large amount of money and time on your team of experts. Now,
it’s the time to double their skills and knowledge by introducing them to the visual app on
mobile world. You will wonder to know how simple and cost effective it is to have the
correct visual IVR solution- VISUALYZR, with the need of same set of skills you have utilized
on your traditional IVR system in order to increase profitability and gain competitive edge
over the market.
For more information, visit http://www.visualyzr.com/contact_us.html