Post on 13-Jul-2020
April 3, 2018 Page 1 of 1 Item# 12.a
VILLAGE OF BISCAYNE PARK Village Commission Agenda Report #Item 12.a REGULAR MEETING
TO: Honorable Mayor & Members of the Biscayne Park Village Commission
FROM: Commissioner William Tudor DATE: April 3, 2018 TITLE: Notification System
Recommendation I would like the Commission to discuss the implementation of a mass/emergency notification system to provide efficient and timely information to Village residents. If a consensus exists that such a system would benefit our residents, I would recommend that the Village Administration review the platforms identified in the attached documents and make a recommendation to the Commission on which platform would best serve the needs of our community. Background The Village has 3000+ residents and many residents have expressed frustration with the level in which the Village communicates with its residents. For example, many residents communicated their displeasure concerning the Village’s flow of information during the recovery from Hurricane Irma. The implementation of a mass/emergency notification system would allow residents to “opt in” and receive timely and critical notifications through multiple communication channels, such as, voice, sms text messaging, e-mail, and social media. Resource Impact To be determined
Attachment Nixle+360+2016 Nixle Overview Swift911Brochure Nixle+Engage+2016 Nixle Quote Swift911 Quote
Prepared by: Commissioner William Tudor
• Unlimited Text, Email & Web Messaging• Facebook, Twitter, and YouTube Posting• IPAWS Publication (FEMA Authorization required)• Publication to Google Alerts• Anonymous Tipping for residents• National Weather Service (NWS) severe weather alerts• Mobile Message Publishing• FOIA reporting for Social Media and Community Messages• Website integration• Easy text message opt-in• Unlimited groups for more targeted messaging• GIS targeting of households and neighborhoods• Robust reporting and analytics• Automatic retry for unconnected calls
EMERGENCY NOTIFICATION + COMMUNITY ENGAGEMENT TOGETHER
• Emergency resident notifications• Coordination across first responders• Shelter-in-place and evacuations• Publication to IPAWS• Posting to Facebook, Twitter, Youtube, and Google Public Alerts
Nixle 360 delivers maximum community impact by enabling public safety agencies to connect andengage their residents through all communication channels including voice. Features include:
AN EVERBRIDGE SOLUTIONAN EVERBRIDGE SOLUTION
SIMPLIFY, AUTOMATE, AND ACCELERATE COMMUNICATIONS FOR:
www.nixle.com
QUICK AND RELIABLE communication platform to enhance emergency preparedness, response and recovery.
MULTI-CHANNEL ENGAGEMENT to residents and key personnel using voice, sms text, email and social media.
COMPREHENSIVE SOLUTION is completely web-based, combining reverse 911 directories with a database of geographically-located phone numbers.
CHARLIE BECKLOS ANGELES POLICE CHIEF
TO ENGAGE THE PUBLIC
WHEREVER THEY ARE WHEN
IT MATTERS MOST - THAT’S
WHAT NIXLE DOES FOR US.
360
NIXLE HELPS SAVE LIVESCase Study: Missing Children
With temperatures falling, alerts became imperative. Police called a center that activated an automated call system and sent out a Nixle alert for two missing girls. The girls were located safely and brought back to their parents.
“We immediately started to get some phone calls back into our communication center back in the police department, advising us that those children were seen in a neighborhood adjacent to the neighborhood they were last seen. It really exponentially increased our police force by a magnitude of thousands.”
Police Chief Mark DoyleMerrimack, New Hampshire
v
www.nixle.com
GOOGLE NIXLE YOUNixle is the first and only commercial public safety service to
partner with Google, increasing your reach by millionsContact us today to learn more about how this exciting partnership benefits
you or visit www.nixle.com/google
“Nixle makes it easy to send out a message on the go. With Nixle, you are always connected with YOUR community.”
Chief John SorrentinoSea bright Police Department NJ
• Community outreach• Crowd & event management• Traffic management• Missing and wanted bulletins• Misinformation management• Press releases• Anonymous tips
SIMPLIFY, AUTOMATE, AND ACCELERATE COMMUNICATIONS FOR:
ONE-CLICK COMMUNITY ENGAGEMENT
• Unlimited Text, Email & Web Messaging
• Facebook, Twitter, and YouTube Posting
• IPAWS Publication (FEMA Authorization required)
• Publication to Google Alerts
• Anonymous Tipping for residents
• National Weather Service (NWS) severe weather alerts
• Mobile Message Publishing
• FOIA reporting for Social Media and Community Messages
• Website integration
• Easy text message opt-in
• Unlimited groups for more targeted messaging
MULTI-CHANNEL OUTREACH across text, email, and social media for enhanced community engagement.
SIMPLE, EASY-TO-USE INTERFACE designed to automate and accelerate public safety and community notifications.
PROVEN AND TRUSTED solution utilized by over 8,000 government agencies.
www.nixle.com
CHARLIE BECKLOS ANGELES POLICE CHIEF
TO ENGAGE THE PUBLIC
WHEREVER THEY ARE WHEN
IT MATTERS MOST - THAT’S
WHAT NIXLE DOES FOR US.
Engage
v
GOOGLE NIXLE YOUNixle is the first and only commercial public safety service to
partner with Google, increasing your reach by millionsContact us today to learn more about how this exciting partnership benefits
you or visit www.nixle.com/google
NIXLE HELPS SAVE LIVESCase Study: Missing Children
“Nixle engage provides law enforcement with acritical tool to communicate with the public...Residents refer to it as their lifeline in times of emergencies.”
Chief John SorrentinoSea bright Police Department NJ
With temperatures falling, alerts became imperative. Police called a center that activated an automated call system and sent out a Nixle alert for two missing girls. The girls were located safely and brought back to their parents.
“We immediately started to get some phone calls back into our communication center back in the police department, advising us that those children were seen in a neighborhood adjacent to the neighborhood they were last seen. It really exponentially increased our police force by a magnitude of thousands.”
Police Chief Mark DoyleMerrimack, New Hampshire
www.nixle.com
About Nixle
Jennifer WhiddonAccount Executive
• Launched in 2007
• Easy to use emergency and
community notification
platform built for public safety
• Used by over 8,000 public
safety agencies, schools,
hospitals, and businesses
Optimize User Opt-InsResidents have FIVE ways to register
CONFIDENTIAL & PROPRIETARY © NIXLE 2014
1. Sign up Nixle.com
2. Sign up via customizable
web widget
3. Text ZIP CODE to 888777
4. Text KEYWORD to 888777
Leverage Event Based Opt-Ins
CONFIDENTIAL & PROPRIETARY ©
KEYWORD:SCOTUS
KEYWORD:SanityFear
KEYWORD:Inauguration
KEYWORD:dcjazzfestival
KEYWORD:DCMALL
KEYWORD:SB50
KEYWORD:PoliceWeek
KEYWORD:HeroGames
The State of Florida
Emergency Management
Florida Matthew Press Release re: power of Key WordsThe State of Florida
Short recap of governors request to have residents opt-in: https://www.youtube.com/watch?v=rEVnj2RS5yQ&feature=youtu.be
Nixle Website Widget
CONFIDENTIAL & PROPRIETARY ©
SMTP Text Messaging vs. True SMS Text
Notice Time sent in SMS vs. Time
Received – Over an Hour Delay
SMTP (Simple Mail Transfer Protocol) was
developed primarily as a method to send email
messages (123456890@vtext.com)
Delivery Concerns – Routed through email
networks, more likely not to be delivered.
Carriers block or delay as SPAM
Character Limitations
No Confirmation of Receipt (Liability)
Must update record if you change carriers
True SMS - SMPP (Short Message Peer-to-Peer
Protocol) to exchange SMS (Short Message
Service) messages (5 Digit Shortcode Used)
Fast/Reliable Delivery since routed through
cell phone carriers
No issues being blocked by SPAM
No Character Limitations
Confirmation of Receipt
Only 10 digit phone number needed
Publishing Application Flow (1-3 of 9)
CONFIDENTIAL & PROPRIETARY © Login Screen Landing Page Quick Message Option
Publishing Application Flow (7-9 of 9)
CONFIDENTIAL & PROPRIETARY © Advanced Message SMS Messaging Email Messaging
Publishing Application Flow (4-6 of 9)
CONFIDENTIAL & PROPRIETARY © Voice Recording Geo Targeting Preview
Nixle Voice
CONFIDENTIAL & PROPRIETARY ©
Keyword Event Groups
ENCORAGE COLLABORATION.
CONFIDENTIAL & PROPRIETARY © NIXLE 2014
National Weather Service FeedAutomated NWS Rebroadcasting for Emergency Weather
Agencies have the ability to customize
and automate NWS warnings,
advisories, and watches
Google Rebroadcast of Sutter County
CONFIDENTIAL & PROPRIETARY ©
Nixle Recap
William, Thank you for your �me today. Per our conversa�on, here is a recap of the two systems we walked through today – NixleEngage & Nixle 360 (brochures and presenta�on a�ached): Nixle Engage:• Unlimited Text, Email and Web messaging• Unlimited Agency Users• Delivery Sta�s�cs and Analy�cs• Custom Registra�on Widget• Google Public Alerts• Zip code and Keyword Opt-in (comes with 5 keywords)• Public and Private Group Messaging• Anonymous Tipping and Internal Messaging• Import Tool for Contacts & Databases• Facebook, Twi�er, & Youtube Integra�on• Na�onal Weather Service Rebroadcast• Image, Document, & PDF a�achments• Message Templates• IPAWS Publica�on• Spanish Language Transla�on• Enhanced Geographic Targe�ng (Zip code based)• Scheduled Messaging• Html Editor for Advanced Publica�on• Mobile Publishing App Nixle 360 :• Everything included in Nixle Engage plus:• Unlimited Voice Messaging• Enhanced Geographic Targe�ng (Address based)• Integra�on with Phone Company Number Databases – ESL Data For a community of roughly 3,000 residents like Biscayne Park FL, the Nixle Engage system will cost $3,000/year with a one-�me setup fee of $240. The Nixle 360 system will cost $5,000/year with a one-�me setup of $400. Let me know if you have ques�ons or need addi�onal informa�on. Best,-Jennifer
Jennifer Whiddon <jennifer.whiddon@everbridge.com>Wed 11/8/2017 1:56 PM
To:William Tudor <wtudor@biscayneparkfl.gov>;
3 attachments (6 MB)
Nixle+360+2016.pdf; Nixle+Engage+2016.pdf; NixleOverview.pdf;
Jennifer Whiddon | Account Execu�veDirect line: 818.275.5431jennifer.whiddon@everbridge.com594 Howard St. Suite 200San Francisco, CA 94105
14 Industrial Ave, Suite 4
Mahwah, NJ 07430
CONTACT US:
(800) 794-3891 info@swiftreach.com www.swiftreach.com
REACH THOUSANDS IN SECONDS
S With the Swift911™ mass notification system, organizations can alert thousands of residents at once, coordinate
emergency response efforts and make decisions quickly when an emergency strikes. Plus, it’s backed by the
SwiftReach Notification Delivery Network (NDN), a highly-secure and fully-redundant platform which offers mission-
critical delivery speeds and unmatched reliability. When seconds count, you need Swift911™.
Phone Call Text Message Email Push Notifications Facebook Twitter RSS Website SwiftReach Hotline IPAWS
POPULAR FEATURES INCLUDE:
Swift911™ Mobile App
Communicate with the masses from
anywhere, at any time – including
recording voice messages, geo-
targeting alerts, and social media
posts. Compatible with your Apple,
Android, or Windows phone!
Swift911™ Public App
Community members can easily opt-
in, edit contact information, and
subscribe to different alert types right
from their smartphone! Text
Swift911 to 99538.
14 Industrial Ave, Suite 4
Mahwah, NJ 07430
CONTACT US:
(800) 794-3891 info@swiftreach.com www.swiftreach.com
World Class Customer Support
SwiftReach provides every customer
with 24/7/365 live customer support,
including remote screen sharing via
‘Live Help’ and 97% first call resolution
from in-house SwiftReach technicians.
Rock Solid Network
Swift911™ is backed by the SwiftReach
NDN™ Notification Delivery Network, a
purpose-built telephony infrastructure
with proprietary routing exclusively for
emergency communication.
Packed Full of Features
With every Swift911™ account, features
like Mobile Apps, IPAWS, Geo Targeted
Alerts, Automated Weather Alerts, and
Conference Calling are all included with
unlimited usage at no additional charge.
Over 3,000 municipalities and organizations across the country rely on
SwiftReach for their emergency notification needs.
SWIFT911™ INCLUDED MASS COMMUNICATION TOOLS
IPAWS: Fully integrated with IPAWS-
OPEN including WEA & EAS
GIS Mapping: Geo-target alerts based
on custom shape files and locations
Weather Alerts: Automated and
customizable alerts from NWS
Incident Manager: One-click launch
multiple messages
Conference Calling: Outbound
emergency conference calling
Public Events Manager: Opt-in to
event alerts via text
“The successful delivery rate of immediate neighborhood notifications exceeded our
expectations. Our experience with SwiftReach has been very positive.”
- Ernest Franssen, City of Denver Dispatch
CONFIDENTIAL – Not to be redistributed without prior written consent – CONFIDENTIAL
14 Industrial Ave, STE 4
Mahwah, NJ 07430
201-236-8625
info@swiftreach.com
Mass Notification & Public Alerting Proposal
Quote Number: 19787
Prepared For:
William Tudor Quote Date: 2/28/2018 Project Coordinator Quote Expiration:
Village of Biscayne Park FL Contract Term: 1 Year
640 NE 114th Street Prepared By: Dustin Postma
800-929-1643 x8472 dpostma@alertsolutions.com
Biscayne Park FL, 33161 (305) 333-0815 wtudor@biscayneparkfl.gov
Setup & Implementation
Product
Price
One-time Setup - Account creation / migration & contact management setup
$ 250.00
Swift911 Subscription
Product
Price
Swift911 Mass Notification System
- Fully hosted platform operated on the SwiftReach NDN™ telecom network - Unlimited system users - Customizable contact management - Customizable “from” info, including Caller ID - Voice (recorded or text-to-speech with TTY/TDD) - Text (dedicated short code) - Email, Fax, Pager, Social Media, & RSS - Special Events Manager - NWS Automated Weather Alerts - SwiftReach provided inbound hotline(s) & conference bridge - Mobile Apps – Swift911™ Mobile & Swift911™ Public - Real time detailed reporting - 24/7/365 live customer support & unlimited live webinar training - Minutes/Texts Included: ULTD - SwiftReach provided data (listed residential & commercial landlines)
1 Year Annual Subscription $ 1,595 Overage Cost (minutes/text)
Unlimited