Installation and User Guide

Complete copyright lie with Vimagino Solutions Pvt. Ltd. 2010.

Our vision, how support of tomorrow would look like

Consumer

Intelligent agents

Human agents

Contact center

vHelp

Email

Complex problems not handled by vhelp angels are escalated to email id specified.

If similar questions are there in AnswerBay,

then answers are picked up and given

back to the user

Interactions details are updated in

“Transcript” and “reports”

automatically

web

Overview of the system

Customer clicks on “helpme“and chats to get his problem

resolved

1

3

Intelligent agents understands the meaning of the

questions

2

5

7

Human agents can watch all the chats being handled by intelligent agents

4

Administration

login

Input your credentials to login

into portal

Click here to login for administration

Setup

Click on launch wizard to setup quickly,

follow instructions

Overview

Helps you set up your own custom branding,

messaging and user interface Contains the

integration code to be pasted into the

websites

Contains the Q&A Knowledge base

Contains the transcripts in easily searchable format

Contains the exhaustive report-sets

All the accounts details including ability to change passwords

General

Change your company logo, for optimum impact, keep

the size as 150*50 pixels

General

Update your escalation email, where unanswered questions

needs to be forwarded.

Integration

Paste this code where you want the widget to appear. This is the only integration you actually

need.

AnswerBay

Click on Add to AnswerBay

Category should be a single word or joined with

(-)hyphen

Its easy to imbed the links by using <a href =”url

link”> Click here</a>

Reports

All reports build in, click on any link on the side to see the reports

Options to export the reports in CSV format on

weekly basis

Account

Change password

Account information

Thank You