Creating new value through unique technologies

Advanced production technology and global supply system

Capital Input

Directing created value toward capital

Corporate Governance

After-sales services

Quality in assembly

Products

Showroom proposals

Providing diverse information

Providing high-quality products and services

Advanced fusion of design and functionality

Relationships with stakeholders

TOTO Water Environment Fund

TOTO GALLERY• MA TOTO MuseumVolunteer activities

Financial capital

Optimal management resources

Intellectual capital

R&D toward TOTO “Only One” technologies

Manufactured capital

Global expansion of production sites

Human capital

Diverse human resources sharing our corporate philosophy

Social/relationship capital

Relationships of trust with stakeholders cultivated through our rich history

Natural capital

Resources with care for a sustainable society

TOTO Group Value Creation Model

Logistics–SalesProcurement–ProductionR&D

Three Cross-organizational

Innovation Activities

“Demand Chain

Innovation”

“Management Resource

Innovation”

“Marketing Innovation”

The three material issues derived from

our mission“Environment”

“Relationships”

“Cleanliness and Comfort”

EWATER+ RIMLESS TORNADO FLUSH

CEFIONTECT HYDROTECT

TOTO Global Environmental Vision

Value Chain

Global Housing Equipment Business

New Business Domains

Mid-Term Management Plan TOTO WILL2022

Strength

1

Strength

2

Strength

4

Strength

5

Strength

3

Society

Realize a sustainable society

Employees

Work lively and utilize individuality

Customers

Offer lifestyles that go beyond expectations

Shareholders

Earn trust and provide returns over the long term

Business partnersCoexist and grow together

while contributing to society and the environment

Created value

Integrating CSR into Management

Integrating CSR into Management

The TOTO Group conducts corporate activities with the aim of continuing to provide greater contributions to society and the environment.

To achieve this goal, we are taking steps toward integrating our management and CSR activities. We are also working to

create value for our stakeholders while leveraging our strengths and, as we continue to create value through our value chain,

we will spread this value throughout society as a whole by way of our social contribution activities.

For more detailed information, please refer to the TOTO GROUP Integrated Report 2019