User ExperienceA personal impression

Disclaimer

Everything I tell you could be a Lie Personal impression Not linked to employer nor SAP Based on opinions of others

Agenda

Some barriers Who are users? What is user experience?

Methodologies & tools

What is SAP doing?

Challenge

User Experience - Audience

User Experience - Audience

You are all users!

Administrators use Solution Manager / Central User Management/...

Software engineers use the workbench/data dictionary/...

Functional consultants use SPRO/business transactions/...

What is user experience?

What is user experience?

Ergonomics?

What is user experience?

Usability?

What is user experience?

Feedback?

What is user experience?

Motivation?

What is user experience?

Responsiveness?

What is user experience?

Availability?

What is user experience?

Collaboration and sharing?

What is user experience?

A good process?

What is user-experience

Everything impacts user experience

Methodology & Tools

Design thinking Post-its on a wall

Methodology & Tools

Agile Better interaction, faster iteration

Methodology & Tools

Empathy You, as the user

Methodology & Tools

Usability tests Throw them in the deep and learn how

THEY swim

Methodology & Tools

Story-telling Sketching Wireframes

What SAP is doing

Usability tests Massive feedback in short sessions

Applying design thinking themselves Drink own champagne

Different UI technologies Improving SAPGUI (screen personas) Improved developer tools

SAPUI5

Screen Personas

ABAP in Eclipse

Hidden users

SAP is improving the experience for hidden users Eclipse workbench App builder Real-time compilation and unit tests Landscape Virtualization Management ...

SAP User Experience

https://experience.sap.com

Challenges ahead

Revamp the way your company does IT

Business vs People

Software engineers not on an island

Open discussion

Bla Bla

Thank You!