Post on 22-May-2015
description
USCCD REMOTE MANAGEMENT
SERVICE
About usAbout us
As system integration arm of Computers & Components executed projects in USACertified professionals to supply, deliver, install and maintain equipments in India & US and integrate all locationsOver 250 man-years of experience; many projects executed
ExperienceExperience
Track Track recordrecord
Providing services from our US office to India’s 6 major call centers Only Company Specialized in extending Colocation services to Indian Call Centers / BPOs from our US office
Teams of professionals located in USA and IndiaResourcesResources
Offices in Bangalore,Chennai, Delhi, Hyderabad, Kolkata, Mumbai, UK, USA
FacilitiFacilitieses
TechnologTechnologyy
Best-of-breed solutions in the Contact center space
VisioVisionn
To be a premier provider of emerging technologies and solutions to call Center and BPO service segment
To add value through innovation, proactive approach, team work and customer satisfaction
To empower convergence by bridging the gap between expectations and performance
ScenariScenarioo
Bank with 5 servers & 50 Desktops administration management needs one qualified system engineer Hardware & Software
It will cost around 8 lakhs /annum approximately
By using USCCD Remote administrative support
It cost around 2 lakhs / annum
Annually saves 6 Lakhs
How USCCD Remote Management How USCCD Remote Management works ?works ?
ESTABLISHING REMOTE
CONNECTIVITY
ESTABLISHING REMOTE
CONNECTIVITY
USCCD REMOTE MANAGEMENT
TEAM
USCCD REMOTE MANAGEMENT
TEAM
Services that can offered by USCCD Services that can offered by USCCD Remote ServiceRemote Service
Installing software's
Installing or troubleshooting peripheral devices like Printers, scanners, web cameras, mobile phones, Handy cams etc.
Cleaning the Computer of certain malwaresRectifying the Registry settings corrupted by any malware
Regular Computer maintenance operations
Restoring a Computer completely within a very short span of time
Data can be backed up to their desired backup devices at intervals defined by the User
How much secured the USCCD How much secured the USCCD Remote Connection ?Remote Connection ?
All the information exchanged between the Support PC and the Computer is secure.
Everything that is being done by the Remote Support is clearly visible to the User availing support
The user can disconnect the Remote Session at anytime by his own.
CASE 1CASE 1
Client needing backup of all the PCs on to a server on a regular basis.
One of our clients needed to take a backup of all the PCs on a given day of
every week. The network had a setup of 6 Workstations and a Server. This was
easily achieved by connecting to the Server using a Remote PC Support
software by one of our support technicians. After that, the support technician
would connect to each workstation from the Server and backup all the
designated data on to the Server. This is an established routine now with the
client, and it is done on a weekly basis. The client does not need to hire a full
time employee just for this purpose. Moreover, the support technician can gain
control of the Server only with the client's authorization.
Client having trouble with malware.
A typical case of an otherwise normally functioning PC becoming sluggish. A
client required help with his sluggish PC. One of our support technicians
connected to the Client's PC using Remote support software and did a
thorough check of the system. He found the PC to be infected by Malware
which was terribly slowing down the PC. As the technician was very much
adept with the functioning of this Virus, he could easily disinfect the Client's
PC by taking appropriate action, within 10 minutes from the
time the Client made the call.
CASE 2CASE 2
Client having trouble with email client setup.
One of our clients needed help with setting up email client Software for
accessing mails using POP. The same was successfully achieved by one of our
support technician within 2 minutes since the call was made.
CASE 3CASE 3
Value Value additionaddition
Speed to Speed to marketmarket
Product & Services DeliveryEstablished global delivery model
Lower Lower costcost
Implementation & maintenanceAccess to quality services and resource base
Access to Access to technologtechnology, y, processesprocesses
Access to large IT resource pool in USA & IndiaProfessionals with domain expertiseTie-ups with leading technology companies
Reach new Reach new geographigeographieses
Colocation services in 41 IP enabled locations in USA & UK
StrengtStrengthshs
Knowledge of Contact Center Technology Project management expertise Significant experience in executing large offshore projects Service level quality management Hardware, Communication infrastructure Experienced resources Multiple business centers in India
Services and Services and productsproducts
HPHP
IBMIBM
AvayaAvaya
AspectAspect
ProductsProducts
Call CentersCall Centers
B P OsB P Os
24 x7 24 x7
EnvironmentEnvironment
SegmentsSegments
ColocationColocation
System Maintenance.System Maintenance.
Tech UpgradatidonTech Upgradatidon
ProductProduct
maintenancemaintenance
ServicesServices
Offshore delivery Offshore delivery modelmodel