USCCD REMOTE MANAGEMENT

SERVICE

About usAbout us

As system integration arm of Computers & Components executed projects in USACertified professionals to supply, deliver, install and maintain equipments in India & US and integrate all locationsOver 250 man-years of experience; many projects executed

ExperienceExperience

Track Track recordrecord

Providing services from our US office to India’s 6 major call centers Only Company Specialized in extending Colocation services to Indian Call Centers / BPOs from our US office

Teams of professionals located in USA and IndiaResourcesResources

Offices in Bangalore,Chennai, Delhi, Hyderabad, Kolkata, Mumbai, UK, USA

FacilitiFacilitieses

TechnologTechnologyy

Best-of-breed solutions in the Contact center space

VisioVisionn

To be a premier provider of emerging technologies and solutions to call Center and BPO service segment

To add value through innovation, proactive approach, team work and customer satisfaction

To empower convergence by bridging the gap between expectations and performance

ScenariScenarioo

Bank with 5 servers & 50 Desktops administration management needs one qualified system engineer Hardware & Software

It will cost around 8 lakhs /annum approximately

By using USCCD Remote administrative support

It cost around 2 lakhs / annum

Annually saves 6 Lakhs

How USCCD Remote Management How USCCD Remote Management works ?works ?

ESTABLISHING REMOTE

CONNECTIVITY

ESTABLISHING REMOTE

CONNECTIVITY

USCCD REMOTE MANAGEMENT

TEAM

USCCD REMOTE MANAGEMENT

TEAM

Services that can offered by USCCD Services that can offered by USCCD Remote ServiceRemote Service

Installing software's

Installing or troubleshooting peripheral devices like Printers, scanners, web cameras, mobile phones, Handy cams etc.

Cleaning the Computer of certain malwaresRectifying the Registry settings corrupted by any malware

Regular Computer maintenance operations

Restoring a Computer completely within a very short span of time

Data can be backed up to their desired backup devices at intervals defined by the User

How much secured the USCCD How much secured the USCCD Remote Connection ?Remote Connection ?

All the information exchanged between the Support PC and the Computer is secure.

Everything that is being done by the Remote Support is clearly visible to the User availing support

The user can disconnect the Remote Session at anytime by his own.

CASE 1CASE 1

Client needing backup of all the PCs on to a server on a regular basis.

One of our clients needed to take a backup of all the PCs on a given day of

every week. The network had a setup of 6 Workstations and a Server. This was

easily achieved by connecting to the Server using a Remote PC Support

software by one of our support technicians. After that, the support technician

would connect to each workstation from the Server and backup all the

designated data on to the Server. This is an established routine now with the

client, and it is done on a weekly basis. The client does not need to hire a full

time employee just for this purpose. Moreover, the support technician can gain

control of the Server only with the client's authorization.

Client having trouble with malware.

A typical case of an otherwise normally functioning PC becoming sluggish. A

client required help with his sluggish PC. One of our support technicians

connected to the Client's PC using Remote support software and did a

thorough check of the system. He found the PC to be infected by Malware

which was terribly slowing down the PC. As the technician was very much

adept with the functioning of this Virus, he could easily disinfect the Client's

PC by taking appropriate action, within 10 minutes from the

time the Client made the call.

CASE 2CASE 2

Client having trouble with email client setup.

One of our clients needed help with setting up email client Software for

accessing mails using POP. The same was successfully achieved by one of our

support technician within 2 minutes since the call was made.

CASE 3CASE 3

Value Value additionaddition

Speed to Speed to marketmarket

Product & Services DeliveryEstablished global delivery model

Lower Lower costcost

Implementation & maintenanceAccess to quality services and resource base

Access to Access to technologtechnology, y, processesprocesses

Access to large IT resource pool in USA & IndiaProfessionals with domain expertiseTie-ups with leading technology companies

Reach new Reach new geographigeographieses

Colocation services in 41 IP enabled locations in USA & UK

StrengtStrengthshs

Knowledge of Contact Center Technology Project management expertise Significant experience in executing large offshore projects Service level quality management Hardware, Communication infrastructure Experienced resources Multiple business centers in India

Services and Services and productsproducts

HPHP

IBMIBM

AvayaAvaya

AspectAspect

ProductsProducts

Call CentersCall Centers

B P OsB P Os

24 x7 24 x7

EnvironmentEnvironment

SegmentsSegments

ColocationColocation

System Maintenance.System Maintenance.

Tech UpgradatidonTech Upgradatidon

ProductProduct

maintenancemaintenance

ServicesServices

Offshore delivery Offshore delivery modelmodel