Post on 25-Dec-2015
Update on Impetus services Advice Services Network
21 May 2015jo.ivens@bh-impetus.org
07930 663 503 @BHImpetus
Mission, Aims, Objectives
Enable people to improve their quality of life
* Improved health & wellbeing* Stronger Communities* Services are more responsive to people’s needs
Volunteering Befriending AdvocacyMentoring Training Navigation
Our Values
Empowering people
Social equality & justice
Quality of life & wellbeing
Caring for each other
The ethos of volunteering
Honesty & integrity
Services & client groups• Befriending scheme supporting older people, people with physical disabilities
and carers by recruiting local volunteersNeighbourhood Care Scheme
• Advocacy, support, information and training services for adults with learning disabilitiesInterAct
• Support for adults with Asperger syndrome, high-functioning autism and similar social issues through mentoring, advocacy and group activitiesASpire
• Supported volunteering for people with learning disabilities, mental health support needs, and people on the autism spectrumBetter Futures
• Independent NHS Complaints AdvocacyICAS
• Volunteers who interview home care service users about their satisfaction with the home care they receiveLay Assessor’s Scheme
• Advocacy for adults with learning disabilities, mental health problems, autism, and older people who are affected by cancer, and their familiesCancer Advocacy Service
• Volunteers support GP patients to access local community support servicesCommunity Navigators
How to refer to us• 01273 775 888 or ncs@bh-impetus.org Neighbourhood Care Scheme
• 01273 229 008 or interact@bh-impetus.org InterAct
• 01273 725 994 or aspire@bh-impetus.org ASpire
• 01273 229 009 or betterfutures@bh-impetus.org Better Futures
• 01273 229 002 or info@bh-icas.org ICAS
• 01273 229 004 or jo.tulloch@bh-impetus.org Lay Assessor’s Scheme
• 01273 737 888 or canceradvocacy@bh-impetus.org Cancer Advocacy Service
• 01273 229 382 or navigators@bh-impetus.org Community Navigators
CommunityNavigators
• Community Navigation is delivered by a collaborative partnership between AgeUK Brighton & Hove, Brighton and Hove Impetus and Brighton & Hove Integrated Care Service (BICS)
• These two charities were approached by BICS to design and deliver a community navigation project based within 16 GP practices across the city. Funded by the PM’s Challenge Fund. Extended to Nov 2015
• epic@bh-impetus.org or 01273 229382• www.bh-impetus.org/projects/community-navigators/
CommunityNavigators
• Community navigation is a way of linking people up to activities in the community that they might benefit from
• It's about connecting people to non-medical sources of social, practical or emotional support
• There is increasing evidence to support the use of social interventions for people experiencing a range of common health problems
What is community navigation?
• Counselling• Medical advice• Social work
What community navigation isn’t
Set expectations
Explore the situation
Guided conversation
Identify the need
Provide information and
do facilitated referral
Assist the client if necessary
Bring meeting to a close
Record notes
Review(telephone/future)
A snap shot of the Community Navigation process
CommunityNavigators
A snap shot of monitoring Oct-Mar
Client presenting issues from Oct 14 –Mar 15 (5.5 months)
Based on 178 cases, but does not give all presenting issues, or define multiple issues
Navigators started in phases, roughly 4 per month, up to (but rarely) 16
CommunityNavigators
Facilitated referrals made to a variety of organisations including:
Neighbourhood Care Scheme
Lifelines
Hangleton & Knoll project
BHT
MACS
St John’s day centre
Age UK: IAG, Advocacy and Home Help
InterAct advocacy
The Fed Centre for Independent Living
Carers’ Centre
ASCH access point
MIND in Brighton & Hove
CommunityNavigators
Essentials for our Community Navigation project:
Having a robust recruitment process for volunteers, supporting volunteers through bespoke training and continued 1:1 support and group support, so that we learn from the volunteers and shape the project on their experience.
Working within GP practices so that we enable the service to be integrated within the primary care offer, making positive use of the knowledge and skills that GP have in order to know which of their patients would benefit from navigation, having relationships with all stakeholders that are based on mutual respect.
Being responsive and flexible to the different needs of all involved: practice staff needs, client needs and volunteer needs, whilst making sure that we have clear principles, processes and roles.
Avoiding duplication: being a bridge between community activity and GPs not trying to provide a service but navigating people to the right on going service.
Empowering clients, working with them, promoting self awareness, choice and self care.
CommunityNavigators
We expect Navigators who refer to your services to have had a conversation with the client in advance, supporting them to be clear about their enquiry and have any paperwork organised.
Navigators have access to a Referrals Directory of information about groups, activities and services to refer to. This includes information about advice services.
Is there an Advice Services Directory that we can cross check our information against? Are there specific referral routes you want Navigators to use?
What is your experience of referrals from Navigators? Have you seen an impact? What would you like to feedback? Is there anything we should be doing differently?
Would welcome a more ongoing conversation with colleagues about how our services intersect and how we can develop in a mutually supportive way.