Update on Impetus services Advice Services Network

21 May 2015jo.ivens@bh-impetus.org

07930 663 503 @BHImpetus

Mission, Aims, Objectives

Enable people to improve their quality of life

* Improved health & wellbeing* Stronger Communities* Services are more responsive to people’s needs

Volunteering Befriending AdvocacyMentoring Training Navigation

Our Values

Empowering people

Social equality & justice

Quality of life & wellbeing

Caring for each other

The ethos of volunteering

Honesty & integrity

Services & client groups• Befriending scheme supporting older people, people with physical disabilities

and carers by recruiting local volunteersNeighbourhood Care Scheme

• Advocacy, support, information and training services for adults with learning disabilitiesInterAct

• Support for adults with Asperger syndrome, high-functioning autism and similar social issues through mentoring, advocacy and group activitiesASpire

• Supported volunteering for people with learning disabilities, mental health support needs, and people on the autism spectrumBetter Futures

• Independent NHS Complaints AdvocacyICAS

• Volunteers who interview home care service users about their satisfaction with the home care they receiveLay Assessor’s Scheme

• Advocacy for adults with learning disabilities, mental health problems, autism, and older people who are affected by cancer, and their familiesCancer Advocacy Service

• Volunteers support GP patients to access local community support servicesCommunity Navigators

NCS Map

How to refer to us• 01273 775 888 or ncs@bh-impetus.org Neighbourhood Care Scheme

• 01273 229 008 or interact@bh-impetus.org InterAct

• 01273 725 994 or aspire@bh-impetus.org ASpire

• 01273 229 009 or betterfutures@bh-impetus.org Better Futures

• 01273 229 002 or info@bh-icas.org ICAS

• 01273 229 004 or jo.tulloch@bh-impetus.org Lay Assessor’s Scheme

• 01273 737 888 or canceradvocacy@bh-impetus.org Cancer Advocacy Service

• 01273 229 382 or navigators@bh-impetus.org Community Navigators

CommunityNavigators

• Community Navigation is delivered by a collaborative partnership between AgeUK Brighton & Hove, Brighton and Hove Impetus and Brighton & Hove Integrated Care Service (BICS)

• These two charities were approached by BICS to design and deliver a community navigation project based within 16 GP practices across the city. Funded by the PM’s Challenge Fund. Extended to Nov 2015

• epic@bh-impetus.org or 01273 229382• www.bh-impetus.org/projects/community-navigators/

CommunityNavigators

• Community navigation is a way of linking people up to activities in the community that they might benefit from

• It's about connecting people to non-medical sources of social, practical or emotional support

• There is increasing evidence to support the use of social interventions for people experiencing a range of common health problems

What is community navigation?

• Counselling• Medical advice• Social work

What community navigation isn’t

Set expectations

Explore the situation

Guided conversation

Identify the need

Provide information and

do facilitated referral

Assist the client if necessary

Bring meeting to a close

Record notes

Review(telephone/future)

A snap shot of the Community Navigation process

CommunityNavigators

A snap shot of monitoring Oct-Mar

Client presenting issues from Oct 14 –Mar 15 (5.5 months)

Based on 178 cases, but does not give all presenting issues, or define multiple issues

Navigators started in phases, roughly 4 per month, up to (but rarely) 16

CommunityNavigators

Facilitated referrals made to a variety of organisations including:

Neighbourhood Care Scheme

Lifelines

Hangleton & Knoll project

BHT

MACS

St John’s day centre

Age UK: IAG, Advocacy and Home Help

InterAct advocacy

The Fed Centre for Independent Living

Carers’ Centre

ASCH access point

MIND in Brighton & Hove

CommunityNavigators

Essentials for our Community Navigation project:

Having a robust recruitment process for volunteers, supporting volunteers through bespoke training and continued 1:1 support and group support, so that we learn from the volunteers and shape the project on their experience.

Working within GP practices so that we enable the service to be integrated within the primary care offer, making positive use of the knowledge and skills that GP have in order to know which of their patients would benefit from navigation, having relationships with all stakeholders that are based on mutual respect.

Being responsive and flexible to the different needs of all involved: practice staff needs, client needs and volunteer needs, whilst making sure that we have clear principles, processes and roles.

Avoiding duplication: being a bridge between community activity and GPs not trying to provide a service but navigating people to the right on going service.

Empowering clients, working with them, promoting self awareness, choice and self care.

CommunityNavigators

We expect Navigators who refer to your services to have had a conversation with the client in advance, supporting them to be clear about their enquiry and have any paperwork organised.

Navigators have access to a Referrals Directory of information about groups, activities and services to refer to. This includes information about advice services.

Is there an Advice Services Directory that we can cross check our information against? Are there specific referral routes you want Navigators to use?

What is your experience of referrals from Navigators? Have you seen an impact? What would you like to feedback? Is there anything we should be doing differently?

Would welcome a more ongoing conversation with colleagues about how our services intersect and how we can develop in a mutually supportive way.