The UCaaS supplier manages relationship with the customers you sell to via an agent model.

The UCaaS provider sets recommended retail prices. You earn commission.

$

Status quo vs. best of breed checklistUCaaS PROVIDER SELECTION GUIDE FOR MSPS

STANDARD BEST

99.9% uptime without an SLA.

General line to assist with product questions.

24x7

UCaaS provider branded products only.

15-second test to assessnetwork bandwidth.

You are required to sign contracts.

You retain 100% ownershipof the relationship with your customers.

You set your own prices, bundle your services, and control your margins.

99.999% (5-9’s) uptime, with financially backed SLA.

Dedicated account reps to answer questions and help close deals, full on-demand training and customer insights.

J.D. Power-certified 24x7support.

You have choice: your brand (private label) or the UCaaS supplier’s brand.

Multi-day test that assesses network bandwidth.

No contracts or minimums.

UCAASSTANDARD BEST

PROFIT MARGINS

CLOUD RELIABILITY

SALES SUPPORT

TECHNICAL SUPPORT

CUSTOMER RELATIONSHIP

CONTRACTS

PRODUCT BRANDING

CALL CLARITY

QUALITY OF SERVICE DASHBOARD

No. Full dashboard with analytics and incident notification.

For more information, contact the D&H Cloud Solutions Team at cloudsolutions@dandh.com or open your portal at intermedia.net/dandh

©2018 Intermedia.net, Inc.

J.D. Power 2018 Certified Assisted Technical Program, developed in conjunction with TSIA. Based on successful completion of an audit and exceeding a customer satisfaction benchmark for assistedsupport operations. For more information, visit www.jdpower.com or www.tsia.com. Intermedia Unite, SecuriSync, VoIP Scout, AnyMeeting and HostPilot are either trademarks or registered trademarks of Intermedia.net, Inc. in the United States and/or other countries.

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