Post on 19-Aug-2015
Tony Michel210 N. Washington Ave
Waukesha, WI 53188(262)-271-1589 / 262-720-7101
Shov37@yahoo.com
Accounting & Finance
SUMMARY
10+ years in customer service, supervising and management experience Strong analytical, planning and organization, decision making and leadership
skills Strong attention to detail and reliable Ability to meet deadlines under difficult conditions and dealing with difficult
customers Proven to work well independently or as a team member Proficiently in computer software and hardware: Windows 7 & 8, Microsoft
office ( Word, Access and Power Point) Advanced knowledge of Excel/Pc spreadsheets QuickBooks Oracle CRMOD Understanding of U.S GAAP and IFRS Knowledge of Sarbanes-Oxley (SOX) compliance and operational process J.D Edwards Knowledge of SAP Bilingual(English, French)
WORK EXPERIENCE
Sealed Air Corporation Racine, WICustomer Care Coordinator-French/English 5/2014-Present
Serve as a primary contact for distributors, direct customers, end users, and sales representatives
Work with internal departments, outsides vendors, transportations and warehouses Responsible for accurate and efficient entry and/or oversight of all customers
order Handle customers complaints, returns, credits, and billing corrections
Veolia Environmental Services Greenfield, WIIT Support Specialist-French/English (Contractor) 2/2014-3/2014
Provided support to French speakers in Canada and France( Google Project) Translated documents from French to English
Olive Garden Restaurant Brookfield, WI Server 12/2007-4/2014
Offered great customer service Received several “100%” customer satisfaction recognitions Blue Card holder
FIS Global Milwaukee, WI Customer Service Specialist-French/English 10/2012-11/2013
Processed a high volume of consumer inquiries of FIS products and services, and resolved a targeted percentage of those inquiries
Troubleshoot customer problems, identified the root cause of the problem, and used tools and resources appropriately to determine how to resolve customer problems
Provided customer support by phone, email, or instant message to consumers. Served as primary contact for inbound customer issues
Tracked and document inbound support requests and ensured proper notation of customer problems or issues
Translated professional documents from French to English
ABB Group New Berlin, WIQuality Tester-Line driver 5/2011-12/2011
Tested a variety of drives for quality Consistently met daily driver targets
Club Scrap Neenah, Wisconsin Team Lead 5/2005-10/2007
Worked closely with associates to ensure product met quality standards Managed and reconciled inventory Handled consumer complaints and inquiries in French and English Promoted every day and seasonal merchandise to over 1,000 account bases Informed clients on order status and delivery dates
EDUCATION
Ottawa University Brookfield, WI
Accounting, Bachelor’s of Science 2011-2013
Fox Valley Technical College Appleton, WI A.A.S. Quality Management 2000-2002