Tony Michel210 N. Washington Ave

Waukesha, WI 53188(262)-271-1589 / 262-720-7101

Shov37@yahoo.com

Accounting & Finance

SUMMARY

10+ years in customer service, supervising and management experience Strong analytical, planning and organization, decision making and leadership

skills Strong attention to detail and reliable Ability to meet deadlines under difficult conditions and dealing with difficult

customers Proven to work well independently or as a team member Proficiently in computer software and hardware: Windows 7 & 8, Microsoft

office ( Word, Access and Power Point) Advanced knowledge of Excel/Pc spreadsheets QuickBooks Oracle CRMOD Understanding of U.S GAAP and IFRS Knowledge of Sarbanes-Oxley (SOX) compliance and operational process J.D Edwards Knowledge of SAP Bilingual(English, French)

WORK EXPERIENCE

Sealed Air Corporation Racine, WICustomer Care Coordinator-French/English 5/2014-Present

Serve as a primary contact for distributors, direct customers, end users, and sales representatives

Work with internal departments, outsides vendors, transportations and warehouses Responsible for accurate and efficient entry and/or oversight of all customers

order Handle customers complaints, returns, credits, and billing corrections

Veolia Environmental Services Greenfield, WIIT Support Specialist-French/English (Contractor) 2/2014-3/2014

Provided support to French speakers in Canada and France( Google Project) Translated documents from French to English

Olive Garden Restaurant Brookfield, WI Server 12/2007-4/2014

Offered great customer service Received several “100%” customer satisfaction recognitions Blue Card holder

FIS Global Milwaukee, WI Customer Service Specialist-French/English 10/2012-11/2013

Processed a high volume of consumer inquiries of FIS products and services, and resolved a targeted percentage of those inquiries

Troubleshoot customer problems, identified the root cause of the problem, and used tools and resources appropriately to determine how to resolve customer problems

Provided customer support by phone, email, or instant message to consumers. Served as primary contact for inbound customer issues

Tracked and document inbound support requests and ensured proper notation of customer problems or issues

Translated professional documents from French to English

ABB Group New Berlin, WIQuality Tester-Line driver 5/2011-12/2011

Tested a variety of drives for quality Consistently met daily driver targets

Club Scrap Neenah, Wisconsin Team Lead 5/2005-10/2007

Worked closely with associates to ensure product met quality standards Managed and reconciled inventory Handled consumer complaints and inquiries in French and English Promoted every day and seasonal merchandise to over 1,000 account bases Informed clients on order status and delivery dates

EDUCATION

Ottawa University Brookfield, WI

Accounting, Bachelor’s of Science 2011-2013

Fox Valley Technical College Appleton, WI A.A.S. Quality Management 2000-2002