TNCPE Level 1 Site Visit

Opening Meeting – 2014

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Opening Meeting Agenda

• Introductions • Applicant presentation• TNCPE presentation– TNCPE overview– Where we are in the process– Role of Examiners– Confidentiality and Code of Conduct– Site visit schedule

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Why TNCPE?

• Receive external feedback to drive improvement– 4-tiered application program– All receive site visit & written feedback report– Train internal experts as Examiners– Learn & share best practices as a member

• Prerequisite to Baldrige application– “Easy way in” to understanding and applying

Baldrige Criteria– Must win your state’s top award to be eligible to

apply to Baldrige

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www.TNCPE.org

• “Driving organizational excellence in Tennessee”• Founded in 1993• Based on a national standard: Baldrige Criteria

for Performance Excellence with a focus on continuous improvement

• 501c(3) corporation• Powered by a volunteer workforce• National and international benchmark • Recognize – Train – Share

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TNCPE Culture

MissionTo drive organizational excellence in Tennessee.

VisionTo be the partner of choice in leading Tennessee organizations to world-class performance excellence. Together . . . building a state of excellence.

ValuesCustomer focus InnovationIntegrity LeadershipRespect ExcellenceCollaboration Continuous improvement

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TNCPE Board of Directors Tony Benton, VP Strategic PlanningMountain States Health Alliance

Dr. Richard Brown, Vice ChancellorUT Chattanooga

Dr. John Dreyzehner, CommissionerTN Dept. of Health

Jim Duensing, EVP & CFOCaterpillar Financial Services

Dr. Linda Garceau, DeanEast Tennessee State Univ.

Louis Gump, CEOImpact Management

Rebecca Hunter, CommissionerTN Dept. of Human Resources

Patrick Lawton, City AdministratorCity of Germantown

Terri McGuire, SVPFirst Tennessee

Norman McRae, CEOCaris Healthcare

Chuck Shoopman, AVPUT Institute for Public Service

Jennifer Slayton, Exec. DirectorVanderbilt University Medical Center

George Strodtbeck III, Ex Dir. Quality & COSCummins Inc.

Gail Thurmond, SVPMethodist Le Bonheur Healthcare

Van Wardlaw, SVPTVA

Rob Wigington, Pres. & CEOMetropolitan Nashville Airport Authority

Rodney Woods, VPBlueCross BlueShield of Tennessee

Alan Watson, CEOMaury Regional Medical Center

Patricia Weiland, CEOTRICOR

Greg York, Director of OperationsMarvin Windows and Doors

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Step 1Conduct self-assessment

Step 2Submit application to TNCPE

Step 3Examiner review & site visit

Receive Feedback ReportStrengths and OFIs

Level 1 Assessment Process

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Role of the Examiner

The examiner team will:• Learn more about your organization• Ask many questions• Listen for understanding• Take extensive notes• Review data and information• Respect the value and confidentiality of

information shared on site

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Examiner Rules of Conduct

• Examiners are assigned to avoid conflict of interest

• Examiners sign a Non-disclosure Agreement and Conflict of Interest Statement

• Applicant information is confidential

• No materials will be taken off-site

• No contact or consulting with applicant after site visit

• No gifts or considerations accepted

• No results of the site visit or application assessment will be provided on-site

• Award banquet etiquette

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Level 1 Feedback Report

• “Preparing to read your feedback report” • Key themes• Assessment by category– Strengths– OFIs– Observations and recommendations

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Site Visit AgendaTime Topic

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Questions

What questions do you have?

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Katie Rawls, President & CEOSue Alexander, Manager of Administration

Kelsey Alexander, Marketing & Communications Manager

Jim Ford, Program Manager

Tennessee Center for Performance Excellence2525 Perimeter Place Drive, Suite 122

Nashville, Tennessee 37214

Phone: 615-889-8323or 800-453-6474

E-mail: contact@tncpe.org

www.TNCPE.org