TNCPE Site Visit

Opening Meeting

Site Visit Agenda

• Introductions

• What is TNCPE?

• Where we are in the process

• Site visit expectations

• Confidentiality and Code of Conduct

• Site visit agenda

• Questions?

Introductions

• Examiner Team

• Applicant Team

TNCPE

• Established in 1993

• Based on Baldrige Criteria with focus on continuous improvement

• Designed as economic development tool

• Four levels of recognition

• National and international benchmark

TNCPE Vision

To be recognizedas the best resource

to help organizations in Tennessee achieve excellence

in everything they do.

TNCPE Mission

To lead businessesand other organizations

in the pursuit ofperformance excellence,

improving resultsand contributing to

the economic vitalityof the region.

Evaluation Process

• Stage 1 – Independent Review

• Stage 2 – Consensus Review

• Stage 3 – Site Visit Review

• Stage 4 – Final Scorebook preparation

• Stage 6 – Judges determine Award

• Feedback report delivered to applicant

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Benefits of Applying

• Learn from the process of applying

• Learn from the Feedback

• Accelerate improvement efforts

• Gain an outside perspective

• Energize employees/staff

• Align efforts across the organization

• Focus on results

• Enhance certification

Applicant Expectations

The examiner team will:

• Ask many questions

• Listen to your answers

• Take notes

• Review data and information

• Respect the value and confidentiality of information shared on site

Site Visit Ground Rules

• Applicant’s information is confidential• Examiners sign Non-disclosure Agreement and

Conflict of Interest Statement• Examiners are assigned to avoid conflict of interest• No materials will be taken off-site• No contact or consulting with applicant after site

visit• No gifts or considerations accepted• No results of the site visit or application

assessment will be provided on-site

Site Visit Agenda

• Day 1

• Day 2

• Day 3

Questions

What questions do you have?