TipsonBuildinganInternalITILTrainingProgram

WELCOME!

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TipsonBuildinganInternalITILTrainingProgramJudiParé‐ITSM

ATO,EI’s&ATA’s•  AccreditedTrainingOrganizaHons–  InstructorLed(Public&Privateclassrooms)– eLearning– BlendedLearning

•  ExamInsHtutes•  AccreditedTrainingAffiliates–useATOaccreditedmaterials&courseware–  IndependentConsultants&Trainers– Private&PublicCorporaHons

CerHficaHonScheme

CerHficaHonSchemeV2&V3

ITILAwareness

Roles:

 ChangeCoordinator NetworkAnalyst SupportAnalyst

Educa-on:

ITILOverview–NonCerHficaHon

FoundaHonCerHficateinITServiceManagement(V3F)

ServiceSupport

Roles:

 HelpDeskManager SupportManager ProblemManager

 OperaHonsAnalyst

Educa-on:

•  V3FoundaHon•  ServiceOperaHon•  OperaHonalSupport&Analysis

ServiceConfiguraHon&TransiHon

Roles:

 ConfiguraHonManager ChangeManager ReleaseManager

Educa-on:

•  V3FoundaHon•  ServiceTransiHon•  Release,Control&ValidaHon

ServiceOwnership&Management

Roles:

 AccountManager ServiceLevelManager ServiceManager/Owner

Educa-on:

•  V3FoundaHon•  ServiceDesign•  ServiceOfferings&Agreements

ServicePlanning

Roles:

 SystemsAnalyst ITProcessDesigner QualityManager

 ITPlanner

Educa-on:

•  V3FoundaHon•  ServiceDesign•  ServiceStrategy•  Planning,ProtecHon&OpHmizaHon

ITILExpert&ServiceManager

Roles:

 ITServiceManager ITSMConsultant

Educa-on:

•  V3FoundaHon•  ServiceStrategy,ServiceDesign,ServiceTransiHon,ServiceOperaHon,ConHnualServiceImprovement

•  ManagingAcrosstheLifecycle

ITServiceExecuHves

Roles:

 ITManager CIO ITDirector

Educa-on:

•  ITILOverview•  V3FoundaHon

CapabilityRecommendedEduca-on

ITILAwareness

ServiceSupport

ServiceConfigura-on&Transi-on

ServiceOwnership/Management

ServicePlanning

ITILExpertServiceManager

ITServiceExecu-ve

ITILOverview x x x x x x xFounda-onCer-ficate x x x x x x xServiceStrategy x x xServiceDesign x xServiceTransi-on x xServiceOpera-on x xCon-nualServiceImprovement x

ManagingAcrosstheLifecycle x

Opera-onalSupport&Analysis x

Release,Control&Valida-on x

ServiceOfferings&Agreements x

Planning,Protec-onandOp-miza-on

x

DevelopingaVision&Strategy‐Consul-ngEngagement

x x x

Summary

QuesHons?

judi.pare@bwyze.com

416‐786‐8181