Post on 19-Feb-2016
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The USS/Ultimate Success Secrets:
Respect, Autonomy, Sky-high Aspirations
Tom Peters/11.10.2005
Respect!
“We behaved as if we were guests in their house. We
treated them not as a defeated people, but as
allies. Our success became their success.” —“How One Soldier Brought
Democracy to Iraq: The Mayor of Ar Rutbah” (MAJ James Gavrilis/USA Special Forces
“We were friendly and respectful whenever we met a Bedouin or farmer, often sharing
tea with them in the middle of the open desert. Our behavior sent the clearest
message: We cared more about the people of Ar Rutbah than did the Fedayeen. … After all,
we had done everything possible to limit damage
to civilian infrastructure and private property. … We treated enemy wounded
and distributed contraband food. I stopped our final assault to institute a day-long cease-fire as a gesture to the people of
the city.” —“How One Soldier Brought Democracy to Iraq: The Mayor of Ar Rutbah” (MAJ James Gavrilis/USA Special Forces
“Don’t belittle!” —OD
Consultant
Amen!
“What creates trust, in the end, is the leader’s manifest
respect for the followers.” — Jim O’Toole, Leading
Change
“It was much later that I realized Dad’s secret. He gained respect by giving it. He talked and listened to
the fourth-grade kids in Spring Valley who shined shoes the same way he talked and listened to a bishop or a
college president. He was seriously interested in who you were and what you had
to say.” —Sara Lawrence-Lightfoot, Respect
“The deepest human need is the need to be appreciated.”
William James
“The two most powerful things in existence: a
kind word and a thoughtful gesture.”
Ken Langone, CEO, Invemed Associates [from Ronna Lichtenberg, It’s Not Business, It’s Personal]
Sky-high Aspirations!
Make It a Grand
Adventure!
Quests!
Organizing Genius / Warren Bennis and Patricia Ward Biederman
“Groups become great only when everyone in them, leaders and
members alike, is free to do his or her absolute best.”
“The best thing a leader can do for a Great Group is to allow its
members to discover their greatness.”
Yes!!!!!!!!!!!!!!!!!
“free to do his or her absolute best” …
“allow its members to discover their
greatness.”
The “Big Two”!
35 years in the
baking …
De-cent-ral-iz-
a-tion!!
Ac-count-a-bil-ity!!
“HOW THE COAST GUARD GETS IT RIGHT” —Headline, Time, 10.31.2005
*Autonomy*Flexibility
*“Perhaps the most important distinction of the Coast Guard is that
it trusts itself”
Speed/Expectations!
Participant: “How long does it take to bring about
significant change?”TP: “Whatever you say.”