Post on 23-Jul-2020
The Power of Partnerships: Serving Special Populations
877.664.2233 | www.micafenetwork.org
Our Mission
• To advocate for, educate, and assist our target populations.
Our Vision
• Effective solutions that improve quality of life involving Economic Security, Legal Resolutions, and Much-needed Peace of Mind.
Our Target Populations
• Our services address the needs of many different people, but we continue to target our services to older adults and persons with disabilities.
Who We Are
Programs of Elder Law of Michigan
What We Do
Direct Client Services
Legal Services
Legal Counseling
Pension Counseling
Pooled Account
Trust
Benefits Access
SNAP Benefits
Education
Application Assistance
What We Do
Organizational Services
Elder Abuse Prevention
and Intervention
Support Services for
Benefit Access
Partners
National Technical
Assistance for Senior
Legal Helplines
Special Populations
▪ Racial/ethnic groups
▪ Veterans
▪ LGBT
▪ Recently released from prison
▪ Limited English proficiency
▪ Faith-based
▪ Rural
▪ Homebound
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How does an organization address all of these barriers?
How does an organization address all of these barriers?
Partnerships!
“The secret is to gang up on the problem, rather than each other.” —Thomas Stallkamp
The Power of Partnerships
The MiCAFE Network Model
The MiCAFE Network is made up of Community Partners who help members of the community access SNAP and other benefits.
MiCAFE Network
Application Assistants
Network Partners
Network Specialists
DHHS
The MiCAFE Network provides:
Training and Education
Access to Network Partners Resources
Outreach Collaboration
Tech Support from Network Specialists
Data ReportingOne-on-One Application Assistance
Site Reimbursements*
Extensive Partner Network Throughout
Michigan
Annual Client Follow Up at Recertification
Special Populations
RuralLimited English Proficiency
Faith-Based
Homebound
Special Population: Limited English Proficiency
Barriers
Language Culture TrustApplication
Process
Special Population: Limited English Proficiency
Partners:
Special Population: Limited English Proficiency
Special Population: Limited English Proficiency
Data sharing agreement
with the State of
Michigan
Partnership with the State on
outreach letters
Special Population: Limited English Proficiency
Success:
Response rate was more than double the typical rate for mass mailings
Zip Code Mailed Matched Response Rate
48120 198 10 5.1%
48122 149 10 6.7%
48124 259 11 4.2%
48125 367 26 7.1%
48126 868 55 6.3%
48127 558 23 4.1%
48208 268 21 7.8%
48209 535 21 3.9%
48210 442 34 7.7%
48218 106 13 12.3%
Total 3750 224 6.0%
Special Population: Limited English Proficiency
Partners:
Special Population: Limited English Proficiency
Special Population: Limited English Proficiency
Special Population: Limited English Proficiency
Success:
Special Population: Rural
Barriers
Transportation Geography Misinformation Trust
Special Population: Rural
Partner:
Zip Code Mailed Matched Response Rate
49707 360 25 6.9%
49744 13 1 7.7%
49747 26 0 0.0%
49753 32 1 3.1%
49766 28 2 7.1%
Total 459 29 6.3%
Special Population: Rural
Partners:
Special Population: Rural
Partner:
Special Population: Rural
SNAP Outcomes
Eligibility Approval
Rate
Average Benefit Amount
July 2016 to December 2016
(n=11)82% $88
January 2016 to June 2016
(n=22)86% $43
July 2015 to December 2015
(n=15)87% $16
Special Population: Rural
Success:
Increased mean SNAP benefit amount
Success:
“70 male who applied for Medicaid [and] food benefits. He was incarcerated for 26 years and released in 2015. Client worked with Kitty… at the Alpena Area Senior Citizens Council. Client was interviewed by phone call lasting 15 minutes. Another phone call was made the same day to provide Bridge card replacement number, but client preferred to have Kitty help him.”
“Client has a lease which includes electric and water/sewer, pays for propane heat... With client’s permission, called Karen at Northern Financial Enterprises…to verify heat expense since was not stated on the lease.”
“Client received prorated amount of FAP in July of $28 and August 2016 forward received $146.”
Special Population: Rural
Special Population: Faith-Based
Barriers
Lack of Information
ApplicationProcess
Inaccessibility
Special Population: Faith-Based
Partners:
Special Population: Faith-Based
0
10
20
30
40
50
60
70
AbayomiCommunity
DevelopmentCorporation
CatholicCharities ofSoutheastMichigan -
RSVP
El BethelChurch
EvangelicalManor
SecondChance
ChristianMinistries
St. CharlesLwangaCatholicChurch
St. PatrickSenior Center
UrbanBenedictineCommunity
Outreach
Applications: September 2016 - February 2017
SNAP Medicaid LIS SER MSP Homestead Property Tax Credit Home Heating Credit
Special Population: Homebound
Barriers
Mobility HealthApplication
ProcessLack of
Information
Special Population: Homebound
Special Population: Homebound
Authorization and Consent To Release Information Form
2% 2%
18%
32%
2%
30%
2%
3%
7%2%
In-Home Application Assistance
AHEPA 371 Phase I Apartments
Carman-Ainsworth Senior Center
Columbia Court
Elder Law of Michigan, Inc.
Krapohl Senior Center - Heart ofSenior Citizen Services
Lexington Village
McAuley Commons
Southgate Co-op
Urban Benedictine CommunityOutreach
Village of Oakman Manor
Special Population: Homebound
2% 2%
18%
32%
2%
30%
2%
3%
7%2%
In-Home Application Assistance
AHEPA 371 Phase I Apartments
Carman-Ainsworth Senior Center
Columbia Court
Elder Law of Michigan, Inc.
Krapohl Senior Center - Heart ofSenior Citizen Services
Lexington Village
McAuley Commons
Southgate Co-op
Urban Benedictine CommunityOutreach
Village of Oakman Manor
Special Population: Homebound
Process for New Partners
Questions?
Contact Us!
Darling A. Garcia Dawn Kepler
Director of Community Services Project Administrator
dgarcia@elderlawofmi.org dkepler@elderlawofmi.org
517-853-2367 517-853-2388
Online at www.elderlawofmi.org
www.facebook.com/ElderLawofMI www.twitter.com/ElderLawofMI www.youtube.com/ElderLawMIwww.advancingsmartly.org