Post on 14-Apr-2017
Are you presenting at a breakout session? Make sure your title slide is the right color.
To swap the slide master...
On the View tab, click Normal. In Normal View, in the thumbnail pane on the left, click the slide that you want to apply a layout to.
On the Home tab, click Layout, and then select the layout that you want.
Keynotes & general sessions
Innovation breakout track
Data & Metrics breakout track
Talent Brand breakout track
Talent Management breakout track
Leadership & Strategy breakout track
Pipeline & Recruitment breakout track
title title title title title title title
The Most Important Voice in Your Hiring Process is Missing!
Are you presenting at a breakout session? Make sure your title slide is the right color.
To swap the slide master...
On the View tab, click Normal. In Normal View, in the thumbnail pane on the left, click the slide that you want to apply a layout to.
On the Home tab, click Layout, and then select the layout that you want.
Keynotes & general sessions
Innovation breakout track
Data & Metrics breakout track
Talent Brand breakout track
Talent Management breakout track
Leadership & Strategy breakout track
Pipeline & Recruitment breakout track
title title title title title title title
Josh Budway Head of Talent
Acquisition jbudway@medallia.com
Caitlin Mefford Employer Branding & University Lead
caitlin@medallia.com
Matt Frost Talent Operations
Lead mfrost@medallia.com
Are you presenting at a breakout session? Make sure your segue slides are the right color.
To swap the slide master...
On the View tab, click Normal. In Normal View, in the thumbnail pane on the left, click the slide that you want to apply a layout to.
On the Home tab, click Layout, and then select the layout that you want.
Keynotes & general sessions
Innovation breakout track
Data & Metrics breakout track
Talent Brand breakout track
Talent Management breakout track
Leadership & Strategy breakout track
Pipeline & Recruitment breakout track
title title title title title title title
Experience = Brand
Customer experience is the new marketing.
MERCEDES-BENZ USA STEVE CANNON, PRESIDENT & CEO
I AM A CEO Medallia makes every employee a
Customer Experience Officer
Headcount Growth
At this point I was pretty frustrated—I had called her many times since Monday, during
normal business hours, and got her voicemail every single time. All I wanted to know was whether I should cut my losses and move
on/keep looking, or plan to interview with Medallia.
FEEDBACK VIA GLASSDOOR MAY 2014 CANDIDATE, NEGATIVE EXPERIENCE
Medallia Candidate Journey
Candidate
Recruiter
Hiring Manager
Coordinator
Interviewer
Interview Decide Consider
Medallia Candidate Journey
Interview Decide Consider
“Recruiting team is honest and transparent”
“Set up for success”
“Truly curious about who I am”
Medallia Candidate Journey
Interview Decide Consider
“I really want to solve problems here”
“Challenged my thinking”
“Made me reflect in a deeper way”
Medallia Candidate Journey
Interview Decide Consider
“Will grow faster here”
“They really know me”
“A once-in-a-lifetime opportunity”
Length of Interviewing Process
Clarity of Interviewing Process
Follow Up Throughout the Process
Communication of Final Decision
Thoughtfulness of Questions
Relevance of Challenge Assignment
Clear Explanation of the Role
Final Round Candidate Survey
1
2
3
4
5
7
6
Candidates Who Receive An Offer
85
Net Promoter Score
Candidates Who Do Not Receive An Offer Net Promoter Score
22
Variance By Department Likelihood To Recommend
Offer No Offer
Customer 9.3 7.6
G&A 9.6 8.2
Engineering 9.3 7.6
Sales 9.6 6.0
Variance By Recruiter Likelihood To Recommend
Offer No Offer
Andy 9.2 8.0
Brian 9.7 7.1
Mary 9.1 8.1
Michelle 9.2 9.7
Expectations trump all else
More than one channel
Align on vision, then unlock
Solve for consistency at
scale
Journey is longer than you think
Screenshot goes here. This area is transparent.
arrange so iPhone is over screenshot (arrange – bring to
front)
The gold and white iPhones are to the
right.
More than one channel l
Communication of Final Decision Level of Satisfaction
Offer
No Offer
Extremely Dissatisfied Extremely Satisfied
More than one channel l
Length of Interviewing Process Level of Satisfaction
Offer
No Offer
Extremely Dissatisfied Extremely Satisfied
l Expectations trump all else
Align on vision, then unlock l
Solve for consistency at scale l
Extended Medallia Candidate Journey
Interview Decide Consider
“Need to tell my friends”
“Excited to track Medallia’s growth
“Distinctive culture and passionate
employees”
“Inspiring mission with amazing customers”
Become Aware Advocate
Journey is longer than you think l
Medallia Legal Team in ‘The Reply All’
Expectations trump all else
More than one channel
Align on vision, then unlock
Solve for consistency at
scale
Journey is longer than you think