The most important voice in your candidate experience is missing | Talent Connect Anaheim

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The Most Important Voice in Your Hiring Process is Missing!

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Josh Budway Head of Talent

Acquisition [email protected]

Caitlin Mefford Employer Branding & University Lead

[email protected]

Matt Frost Talent Operations

Lead [email protected]

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Experience = Brand

Customer experience is the new marketing.

MERCEDES-BENZ USA STEVE CANNON, PRESIDENT & CEO

I AM A CEO Medallia makes every employee a

Customer Experience Officer

Headcount Growth

At this point I was pretty frustrated—I had called her many times since Monday, during

normal business hours, and got her voicemail every single time. All I wanted to know was whether I should cut my losses and move

on/keep looking, or plan to interview with Medallia.

FEEDBACK VIA GLASSDOOR MAY 2014 CANDIDATE, NEGATIVE EXPERIENCE

Medallia Candidate Journey

Candidate

Recruiter

Hiring Manager

Coordinator

Interviewer

Interview Decide Consider



“Recruiting team is honest and transparent”

“Set up for success”

“Truly curious about who I am”



“I really want to solve problems here”

“Challenged my thinking”

“Made me reflect in a deeper way”



“Will grow faster here”

“They really know me”

“A once-in-a-lifetime opportunity”

Length of Interviewing Process

Clarity of Interviewing Process

Follow Up Throughout the Process

Communication of Final Decision

Thoughtfulness of Questions

Relevance of Challenge Assignment

Clear Explanation of the Role

Final Round Candidate Survey

1

2

3

4

5

7

6

Candidates Who Receive An Offer

85

Net Promoter Score

Candidates Who Do Not Receive An Offer Net Promoter Score

22

Variance By Department Likelihood To Recommend

Offer No Offer

Customer 9.3 7.6

G&A 9.6 8.2

Engineering 9.3 7.6

Sales 9.6 6.0

Variance By Recruiter Likelihood To Recommend

Offer No Offer

Andy 9.2 8.0

Brian 9.7 7.1

Mary 9.1 8.1

Michelle 9.2 9.7

Expectations trump all else

More than one channel

Align on vision, then unlock

Solve for consistency at

scale

Journey is longer than you think

Screenshot goes here. This area is transparent.

arrange so iPhone is over screenshot (arrange – bring to

front)

The gold and white iPhones are to the

right.

More than one channel l

Communication of Final Decision Level of Satisfaction

Offer

No Offer

Extremely Dissatisfied Extremely Satisfied

More than one channel l

Length of Interviewing Process Level of Satisfaction

Offer

No Offer

Extremely Dissatisfied Extremely Satisfied

l Expectations trump all else

Align on vision, then unlock l

Solve for consistency at scale l

Extended Medallia Candidate Journey


“Need to tell my friends”

“Excited to track Medallia’s growth

“Distinctive culture and passionate

employees”

“Inspiring mission with amazing customers”

Become Aware Advocate

Journey is longer than you think l

Medallia Legal Team in ‘The Reply All’

Expectations trump all else

More than one channel

Align on vision, then unlock

Solve for consistency at

scale

Journey is longer than you think

The most important voice in your candidate experience is missing | Talent Connect Anaheim

Recruiting & HR

Transcript of The most important voice in your candidate experience is missing | Talent Connect Anaheim