The    Communica-on  CODE  !

Lars  Sudmann  mail@lars-­‐sudmann.com  Twi;er:  @larssudmann    !

21st  Century  Skills      Cri-cal  Thinking,  Collabora-on,  Crea-vity  &  Communica-on      Source:  American  Management  Associa-on    h;p://www.amanet.org/news/AMA-­‐2010-­‐cri-cal-­‐skills-­‐survey  

www.flickr.com/ScratchEdTeam

Not  listen  

Honesty  

Aggression  

Boring  Misunderstanding  

Droning  on  

Unclear  No  respect  

TLA’s  

Audiences „Led“

Leader

Leadership Lecturer

Organizational Advisor

CONTENT  ORGANIZATION  

DELIVERY  

EFFECT  

INTERNAL  REGULATION  

       Toothpaste  principle      

#1  

“The ability to speak several languages is great. But the ability to keep your mouth shut is an asset in any language.”

Anonymous

W.A.I.T. Why am I talking?

Source: Inspired by the Founder Institute, posted on LinkedIn

„I have an on-topic contribution“

W.A.I.T. Why am I talking?

„I have something else

to say“ (really important)

long

short

Source: Adapted Anonymous on LinkedIn

complex/deep

N

„Is this the right time?“

Be concise

„Somebody else already made that contribution?“

„Is it your turn?“

N

Y Y

© Lars Sudmann; Inspired by the Founder Institute, posted on LinkedIn

13 Tocky,  h;p://www.nandahome.com/  

“Alright,  let  me  open  this  email”    

     Emo-onal  Self-­‐Regula-on  

#2  

   Strategies    “Is  it  really  worth  it  to  have  this  conversa-on  now?”    “On  a  scale  from  1-­‐10,  how  important  is  this  now?”        

CONTENT  ORGANIZATION  

DELIVERY  

EFFECT  

INTERNAL  REGULATION  

   #3    Watch  your  words:      Short,  posi-ve  &  construc-ve  language  keeps  a  conversa-on  going      

„The King“

Rambler

Sesame Street

Philosopher

long

short

simple complex/deep

Sen

tenc

es

Choice of Words

© Lars Sudmann, 2015 @LarsSudmann

“Words are like leaves; and where they most abound, much fruit of sense beneath is rarely found.”

Alexander Pope

Yes,  but…  Destruc-ve  

Construc-ve  

Nega-ve   Posi-ve  

Communication Patters

Yes,  and…  No,  because  

No!  

CONTENT  ORGANIZATION  

DELIVERY  

EFFECT  

INTERNAL  REGULATION  

Financials - Savings 1 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 1000

       Fight  the  curse  of  knowledge      

#4   Helicopter First – Detail later

Project Financials Current status - Overview

•  Result: 1 Mio EUR Savings p.a.

•  Net Present Value: 3+ EUR MM

•  Sensitivity Analysis confirms soundness

On track to deliver target!

Back-up: Savings 1 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 1000

CONTENT  ORGANIZATION  

DELIVERY  

EFFECT  

INTERNAL  REGULATION  

   #5    Open  Delivery  

Farm sounds & waiter actions

Full on / full off

CONTENT  ORGANIZATION  

DELIVERY  

EFFECT  

INTERNAL  REGULATION  

   600  animals  with  a  deadly  disease    We  have  to  recommend  a  treatment  

Source: Daniel Kahneman: „Thinking Fast & Slow“; Interviews

 “2”      Close  your  eyes          

A    

B    

Saves  200  lives  

33%  chance  of  saving  all  600;  66%  chance  of  saving  none  

 

1

 “1”      Close  your  eyes          

A    

B    

400  will  die  

33%  chance  that  none  will  die;  66%  chance  all  600  will  die  

 

2

A    

B    

1/2

A    

B    

Saves  200  lives  

33%  chance  of  saving  all  600;  66%  chance  of  saving  none  

 

400  will  die  

33%  chance  that  none  will  die;  66%  chance  all  600  will  die  

 

1    2    

 Avoid  Framing  –Reframe  problems  2-­‐3  -mes  

#6  

CONTENT  ORGANIZATION  

DELIVERY  

EFFECT  

INTERNAL  REGULATION  

#1 The toothpaste principle #2 Emotional self-regulation #3 Short & concise & constructive words #4 Helicopter first, then detail #5 Open delivery: fram sounds & waiter actions #6 Reframe often: value different perspectives

“Both  op-mists  and  pessimists  contribute  to  our  society.  The  op-mist  invents  the  airplane  and  the  pessimist,  the  parachute.”    -­‐G.B.  Stern  

The    Communica-on  CODE  !

Lars  Sudmann  mail@lars-­‐sudmann.com  Twi;er:  @larssudmann    !