The Interpersonal communication code
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Transcript of The Interpersonal communication code
The Communica-on CODE !
Lars Sudmann mail@lars-‐sudmann.com Twi;er: @larssudmann !
21st Century Skills Cri-cal Thinking, Collabora-on, Crea-vity & Communica-on Source: American Management Associa-on h;p://www.amanet.org/news/AMA-‐2010-‐cri-cal-‐skills-‐survey
www.flickr.com/ScratchEdTeam
Not listen
Honesty
Aggression
Boring Misunderstanding
Droning on
Unclear No respect
TLA’s
Audiences „Led“
Leader
Leadership Lecturer
Organizational Advisor
CONTENT ORGANIZATION
DELIVERY
EFFECT
INTERNAL REGULATION
Toothpaste principle
#1
“The ability to speak several languages is great. But the ability to keep your mouth shut is an asset in any language.”
Anonymous
W.A.I.T. Why am I talking?
Source: Inspired by the Founder Institute, posted on LinkedIn
„I have an on-topic contribution“
W.A.I.T. Why am I talking?
„I have something else
to say“ (really important)
long
short
Source: Adapted Anonymous on LinkedIn
complex/deep
N
„Is this the right time?“
Be concise
„Somebody else already made that contribution?“
„Is it your turn?“
N
Y Y
© Lars Sudmann; Inspired by the Founder Institute, posted on LinkedIn
13 Tocky, h;p://www.nandahome.com/
“Alright, let me open this email”
Emo-onal Self-‐Regula-on
#2
Strategies “Is it really worth it to have this conversa-on now?” “On a scale from 1-‐10, how important is this now?”
CONTENT ORGANIZATION
DELIVERY
EFFECT
INTERNAL REGULATION
#3 Watch your words: Short, posi-ve & construc-ve language keeps a conversa-on going
„The King“
Rambler
Sesame Street
Philosopher
long
short
simple complex/deep
Sen
tenc
es
Choice of Words
© Lars Sudmann, 2015 @LarsSudmann
“Words are like leaves; and where they most abound, much fruit of sense beneath is rarely found.”
Alexander Pope
Yes, but… Destruc-ve
Construc-ve
Nega-ve Posi-ve
Communication Patters
Yes, and… No, because
No!
CONTENT ORGANIZATION
DELIVERY
EFFECT
INTERNAL REGULATION
Financials - Savings 1 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 1000
Fight the curse of knowledge
#4 Helicopter First – Detail later
Project Financials Current status - Overview
• Result: 1 Mio EUR Savings p.a.
• Net Present Value: 3+ EUR MM
• Sensitivity Analysis confirms soundness
On track to deliver target!
Back-up: Savings 1 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 101 2 3 4 5 6 7 8 9 1000
CONTENT ORGANIZATION
DELIVERY
EFFECT
INTERNAL REGULATION
#5 Open Delivery
Farm sounds & waiter actions
Full on / full off
CONTENT ORGANIZATION
DELIVERY
EFFECT
INTERNAL REGULATION
600 animals with a deadly disease We have to recommend a treatment
Source: Daniel Kahneman: „Thinking Fast & Slow“; Interviews
“2” Close your eyes
A
B
Saves 200 lives
33% chance of saving all 600; 66% chance of saving none
1
“1” Close your eyes
A
B
400 will die
33% chance that none will die; 66% chance all 600 will die
2
A
B
1/2
A
B
Saves 200 lives
33% chance of saving all 600; 66% chance of saving none
400 will die
33% chance that none will die; 66% chance all 600 will die
1 2
Avoid Framing –Reframe problems 2-‐3 -mes
#6
CONTENT ORGANIZATION
DELIVERY
EFFECT
INTERNAL REGULATION
#1 The toothpaste principle #2 Emotional self-regulation #3 Short & concise & constructive words #4 Helicopter first, then detail #5 Open delivery: fram sounds & waiter actions #6 Reframe often: value different perspectives
“Both op-mists and pessimists contribute to our society. The op-mist invents the airplane and the pessimist, the parachute.” -‐G.B. Stern
The Communica-on CODE !
Lars Sudmann mail@lars-‐sudmann.com Twi;er: @larssudmann !
