AT Consults – Web Conferencing The Future of AT Services

Mystie Rail Fred Tchang

Service Delivery in Alaska

Why in New Jersey?

• Most densely populated state• Travel is STILL 30% of our time

Why Remote Service for AT?

• Distance time

• Cost travel & staff

• Client needs urgent response

• Customer needs improve response time

Practical Solution

Range of Services

ConsultIntake Intake Demo Assess Training

Business Use Growing

• Surprisingly, some IT departments are fine with Skype

• Video • Has desktop sharing• Can drop calls / lose audio

quality

The “Kleenex” of web conferencing

• No video • Audio: over internet or

conference call• Option to record session• Discount through Techsoup

($50 annual)

The Business Alternative

research.. research.. research

Great products but..

Many tools fell short:• Provided little or no audit trail of support

activity• Only had support for one operating system • Did not work through firewalls without

weakening security• Stored sensitive data with a third party• Costly!

Bomgar to the rescue

Remote access appliance justplug and play on your network

Three Years Later

Total cost

$4263

Total travel savings…

$52,222

More than one way to ..

It’s about Choices!

Service Delivery Blueprint

Let me introduce Margie

REMOTESUPPORTREMOTE

SUPPORT

TRAININGTRAINING

CONSULTCONSULT

•Easier to understand•Quick screen sharing•Phone Access

•Easier to understand•Quick screen sharing•Phone Access

•Lives over 4 hours from tech support•Computer is her life

•Lives over 4 hours from tech support•Computer is her life•Dragon NaturallySpeaking

•Quickbooks•Sermons that she might have missed

•Dragon NaturallySpeaking•Quickbooks•Sermons that she might have missed

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www.atlaak.org

Mystie Rail

www.assistivetechnologycenter.org

Fred Tchang