The Future of AT Services
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Transcript of The Future of AT Services
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AT Consults – Web Conferencing The Future of AT Services
Mystie Rail Fred Tchang
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Service Delivery in Alaska
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Why in New Jersey?
• Most densely populated state• Travel is STILL 30% of our time
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Why Remote Service for AT?
• Distance time
• Cost travel & staff
• Client needs urgent response
• Customer needs improve response time
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Practical Solution
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Range of Services
ConsultIntake Intake Demo Assess Training
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Business Use Growing
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• Surprisingly, some IT departments are fine with Skype
• Video • Has desktop sharing• Can drop calls / lose audio
quality
The “Kleenex” of web conferencing
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• No video • Audio: over internet or
conference call• Option to record session• Discount through Techsoup
($50 annual)
The Business Alternative
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research.. research.. research
Great products but..
Many tools fell short:• Provided little or no audit trail of support
activity• Only had support for one operating system • Did not work through firewalls without
weakening security• Stored sensitive data with a third party• Costly!
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Bomgar to the rescue
Remote access appliance justplug and play on your network
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Three Years Later
Total cost
$4263
Total travel savings…
$52,222
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More than one way to ..
It’s about Choices!
Service Delivery Blueprint
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Let me introduce Margie
REMOTESUPPORTREMOTE
SUPPORT
TRAININGTRAINING
CONSULTCONSULT
•Easier to understand•Quick screen sharing•Phone Access
•Easier to understand•Quick screen sharing•Phone Access
•Lives over 4 hours from tech support•Computer is her life
•Lives over 4 hours from tech support•Computer is her life•Dragon NaturallySpeaking
•Quickbooks•Sermons that she might have missed
•Dragon NaturallySpeaking•Quickbooks•Sermons that she might have missed
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Thank you for attending this session!
Please help us improve the quality of our presentations
by completing your session evaluation form.
THANK YOU!
www.atlaak.org
Mystie Rail
www.assistivetechnologycenter.org
Fred Tchang