THE DYNAMICS OF CONFLICTThe Impact of Leadership

Presented by: Candice Gottlieb-Clark Dynamic Team Solutions

@MediationGirl

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• President of Dynamic Team Solutions, an organization whose mission is to improve leaders, strengthen teams and enhance the functionality of your business.

• Master’s Degree in Counseling and Certified in the fields of Counseling, Mediation, and Executive Coaching.

• A frequent speaker and writer on topics of leadership, teamwork, and conflict management. Candice has been published in multiple professional and online journals and maintains a blog to educate others.

• Find us at www.DynamicTeamSolutions.org

Today’s PresenterCandice Gottlieb-Clark

Hidden Missteps of LeadershipIdentify Best PracticesStrategies/Skill Development

Agenda

Open Door Policy

Open Door Policy

“Safe” Sharing

Safe Sharing

Open Door PoliciesBest Practices

• Limit to Direct Reports•Use to Support Collaborative Planning• Investigate Prior to Decision Making

Open Door Policy

“Safe” Sharing

Confidentiality

Confidentiality

Confidentiality

Appropriate Only When:Information held does not affect others

Best Practices with Open Door Policies–Ownership of Decisions–Transparency on Rationale for Decisions

Gossip and Rumors

Gossip and Rumors

Open Door Policy

“Safe” Sharing

Confidentiality

Getting the StoryOpen-Ended Questions

– What Happened?– What had you expected?– How did you feel about that?

Active Listening – Demonstrate you care– Stay focused (no multi-tasking!)– Show interest – Ask

Open Door Policy

“Safe” Sharing

Confidentiality

Gossip and

RumorsIssues of

Favoritism

Favoritism

FavoritismManaging the Appearance of Favoritism

– Acknowledge Dual Relationships– Discuss (vs. Deny) Concerns – Be Aware of the Impact of your Decisions

– Potential to Manipulate

Fear and Distrust

Team - Divided

Open Door Policy

“Safe” Sharing

Confidentiality

Gossip and

RumorsIssues of

Favoritism

Fear and Distrust

Division of Team

Lessons LearnedBest Practices for Leaders (managing change)

– Trust Chain of Command– Transparency in Decision Making– Open Communication• Forth-coming (vs. “Trust me”)

– Get All Sides to Story/Complaint– Clear Plan to Reassess

Communication StrategyManaging Leaders / Managing UP

1. Identify Problem2. Build Awareness3. Give Details4. Empower Them5. Offer Suggestions6. Determine Strategies

• Engage Leaders – Build Awareness• Educate/Train on Best Practices• Champion Transparency in Decision

Making

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March 6th: The Dynamic of Conflict: Part:3 Managing the Team

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