(An Art To Listen)

LISTENING SKILLS

Learning outcomes• To explain what we mean

by listening skills.• To understand why is

listening skills is more important for us.

• To know why do we often fail to listen effectively.

• How to adopt simple technique to ensure that one must listen effectively.

Introduction• Almost 45% of time

we spend on listening• An essential

management and leadership skills.

• A process of receiving interpreting and reacting to a message.

• Difference between listening and hearing.

Meaning • Listening is the ability to accurately receive and

interpret messages in the communication process.

• Listening is key to all effective communication, without the ability to listen effectively messages are easily misunderstood – communication breaks down and the sender of the message can easily become frustrated or irritated.

• If there is one communication skill you should aim to master then listening is it.

Why be a good listener ?

• To be recognized and remembered.

• To feel valued• To feel appreciated• To feel respected• To feel understood• To feel comfortable

about a want and a need

L = Look interested-get interestedI = Involve yourself by responding

S = Stay on target T = Test your understandingE = Evaluate the messageN= Neutralize your feelings

Listening is most powerful form of acknowledgement

a way of saying, “you are important”

Listening builds a stronger relationship…creates a desire too cooperate among people because they feel accepted and acknowledged.

Listening leads to learning…It encourages person growth and learning.Minimizes the confusion misunderstanding

eliminatingrelated stress and tension.

Types of Listening

Active Listening

In Active Listening

Selective Listening

Reflective Listening

Barriers to listening

• Equate with hearing• Uninteresting topics.• Speakers delivery.• External destruction.• Mentally preparing response • Personal concerns• Personal bias• Language /culture differences.• Faking attention.

• .

Steps To Effective Listening

• Face the speaker and maintain eye contact

• Be attentive, but relaxed.• Keep an open mind.• Listen to the words and try to picture

what the speaker is saying.• Don’t interrupt and don’t impose your

“solutions.”•  Wait for the speaker to pause to ask

clarifying questions.

…continue•  Ask questions only to ensure

understanding.• Try to feel what the speaker is feeling.• Try to feel what the speaker is feeling.