Post on 18-Jul-2015
© 2015 Benefi+ocus.com, Inc. All Rights Reserved © 2015 Benefi+ocus.com, Inc. All Rights Reserved
Forward-‐Looking Statement This presentaGon may include forward-‐looking statements related to the future business and financial performance of Benefi+ocus and future events or developments involving Benefi+ocus. These statements may be idenGfied by words such as “expects,” “looks forward to,” “anGcipates,” “intends,” “plans,” “believes,” “seeks,” “esGmates,” “may,” “might,” “will,” “could,” “would,” “should,” “targets,” “projects” or words of similar meaning. Forward-‐looking statements can involve a number of risks and uncertainGes that could cause actual results to differ materially from those explicit or implicit in the forward-‐looking statements, including fluctuaGons in those results, general economic risks, management of growth, the need to innovate and deliver useful products and services, our ability to compete effecGvely, reliance on key personnel, privacy, security, regulatory changes, and other risks associated with our business as set forth from Gme to Gme in our filings with the SEC. Some of the products and/or product features discussed in this presentaGon may be works in progress and not yet generally available for sale. Benefi+ocus assumes no obligaGon and does not intend to update any forward-‐looking statements.
© 2015 Benefi+ocus.com, Inc. All Rights Reserved © 2015 Benefi+ocus.com, Inc. All Rights Reserved
Learning Phase 1 Aspira/ons Bridge Gap 2
3
© 2015 Benefi+ocus.com, Inc. All Rights Reserved © 2015 Benefi+ocus.com, Inc. All Rights Reserved © 2015 Benefi+ocus.com, Inc. All Rights Reserved
© 2015 Benefi+ocus.com, Inc. All Rights Reserved © 2015 Benefi+ocus.com, Inc. All Rights Reserved
Measuring and Driving Customer SaGsfacGon
SeVng and MeeGng ExpectaGons
AnGcipaGng and OpGmizing Capacity
CreaGng Excellence in Service Delivery
ProacGvely Extending our Architecture and Technology
Focus Areas
© 2015 Benefi+ocus.com, Inc. All Rights Reserved © 2015 Benefi+ocus.com, Inc. All Rights Reserved © 2015 Benefi+ocus.com, Inc. All Rights Reserved
© 2015 Benefi+ocus.com, Inc. All Rights Reserved © 2015 Benefi+ocus.com, Inc. All Rights Reserved
Customers at the Heart
Measure & Drive Customer Sa/sfac/on
Proac/vely Drive
Innova/on
Deliver World-‐Class Services
Accelerate Capacity
Ignite the Power of
Community
© 2015 Benefi+ocus.com, Inc. All Rights Reserved © 2015 Benefi+ocus.com, Inc. All Rights Reserved
Measure & Drive Customer Sa/sfac/on
© 2015 Benefi+ocus.com, Inc. All Rights Reserved
Measurement
© 2015 Benefi+ocus.com, Inc. All Rights Reserved
74% Response Rate
© 2015 Benefi+ocus.com, Inc. All Rights Reserved © 2015 Benefi+ocus.com, Inc. All Rights Reserved
Data Quality
Data Management Events occurring within our Pla3orms
© 2015 Benefi+ocus.com, Inc. All Rights Reserved
BENEFITFOCUS INBOUND OUTBOUND
© 2015 Benefi+ocus.com, Inc. All Rights Reserved © 2015 Benefi+ocus.com, Inc. All Rights Reserved © 2015 Benefi+ocus.com, Inc. All Rights Reserved
35% 1.7B TransacGons
2014 Growth
© 2015 Benefi+ocus.com, Inc. All Rights Reserved © 2015 Benefi+ocus.com, Inc. All Rights Reserved
Intense Focus
© 2015 Benefi+ocus.com, Inc. All Rights Reserved
© 2015 Benefi+ocus.com, Inc. All Rights Reserved © 2015 Benefi+ocus.com, Inc. All Rights Reserved
People Process AutomaGon
• Single Contact • Global 24/7 • Quality Council • Validators
• Requirements • DocumentaGon • TesGng • Measurement
• ValidaGon • ReporGng • Tools • Vista Upgrade
2015 IniGaGves
© 2015 Benefi+ocus.com, Inc. All Rights Reserved
© 2015 Benefi+ocus.com, Inc. All Rights Reserved © 2015 Benefi+ocus.com, Inc. All Rights Reserved
Partnering to Improve Data Quality How would you rate the overall quality of your file?
Great: Loaded with no errors or excepGons
Poor: Loaded with a large number of errors
Good: Loaded with minimal excepGons
Okay: Loaded with minor excepGons & errors
Bad: Would not load
© 2015 Benefi+ocus.com, Inc. All Rights Reserved © 2015 Benefi+ocus.com, Inc. All Rights Reserved © 2015 Benefi+ocus.com, Inc. All Rights Reserved
© 2015 Benefi+ocus.com, Inc. All Rights Reserved © 2015 Benefi+ocus.com, Inc. All Rights Reserved
Accelerate Capacity
© 2015 Benefi+ocus.com, Inc. All Rights Reserved © 2015 Benefi+ocus.com, Inc. All Rights Reserved
Move to data driven intui/on
Drive communica/on and clarity
Empower singular
accountability
Eliminate silos and
incorporate global
resources
Blend leadership talent
Op/mize organiza/onal
capacity
Organiza/on Goals
© 2015 Benefi+ocus.com, Inc. All Rights Reserved
Accelerate Capacity
© 2015 Benefi+ocus.com, Inc. All Rights Reserved
Delivery Open
Business Opera/ons Chris Scarth
Produc/on Clarke Wallace
Product Strategy Annmarie Fini
R&D Jessica Brewer
Mo Trezies
Informa/on Technology Phil Bruns
Customer Development Jessica Brewer Rachel Downing
INFOSEC Brian Byrne
OperaGons
Account General Management
Kelle Barfield
© 2015 Benefi+ocus.com, Inc. All Rights Reserved © 2015 Benefi+ocus.com, Inc. All Rights Reserved
Deliver World-‐Class Services
© 2015 Benefi+ocus.com, Inc. All Rights Reserved
Methodology and Tools
World-‐Class Delivery
© 2015 Benefi+ocus.com, Inc. All Rights Reserved
Delivery Assurance and Metrics
Career Paths & Training
© 2015 Benefi+ocus.com, Inc. All Rights Reserved © 2015 Benefi+ocus.com, Inc. All Rights Reserved
Proac/vely Drive Innova/on
© 2015 Benefi+ocus.com, Inc. All Rights Reserved © 2015 Benefi+ocus.com, Inc. All Rights Reserved
25M+ Members
© 2015 Benefi+ocus.com, Inc. All Rights Reserved
Community Driven InnovaGon
© 2015 Benefi+ocus.com, Inc. All Rights Reserved
25M+ Members
600+ Customers
1500+ Associates
© 2015 Benefi+ocus.com, Inc. All Rights Reserved
Community Driven InnovaGon
25M+ Members
600+ Customers
1500+ Associates Ignite the
Power of Community
1500+ 600+ 25M+
© 2015 Benefi+ocus.com, Inc. All Rights Reserved
© 2015 Benefi+ocus.com, Inc. All Rights Reserved © 2015 Benefi+ocus.com, Inc. All Rights Reserved
1200+ New Features & Enhancements in 2014
© 2015 Benefi+ocus.com, Inc. All Rights Reserved © 2015 Benefi+ocus.com, Inc. All Rights Reserved
One Place.365
© 2015 Benefi+ocus.com, Inc. All Rights Reserved © 2015 Benefi+ocus.com, Inc. All Rights Reserved
Clarke Wallace
© 2015 Benefi+ocus.com, Inc. All Rights Reserved © 2015 Benefi+ocus.com, Inc. All Rights Reserved
One Place. 365
New Level of CommunicaGons
© 2015 Benefi+ocus.com, Inc. All Rights Reserved © 2015 Benefi+ocus.com, Inc. All Rights Reserved
Collabora/ve Data Driven Decisions
© 2015 Benefi+ocus.com, Inc. All Rights Reserved © 2015 Benefi+ocus.com, Inc. All Rights Reserved
Mo Trezies
© 2015 Benefi+ocus.com, Inc. All Rights Reserved © 2015 Benefi+ocus.com, Inc. All Rights Reserved
Your needs and goals impact our decisions and priori/es
© 2015 Benefi+ocus.com, Inc. All Rights Reserved
© 2015 Benefi+ocus.com, Inc. All Rights Reserved © 2015 Benefi+ocus.com, Inc. All Rights Reserved
One Place 365
Benefi+ocus Cloud
R&D Investment PrioriGes
Channel Mine
Feed Drive
How It Works
© 2015 Benefi+ocus.com, Inc. All Rights Reserved
© 2015 Benefi+ocus.com, Inc. All Rights Reserved © 2015 Benefi+ocus.com, Inc. All Rights Reserved
ConGnuous Feedback Loop Customers
One Place 365
R&D
Account Managers
© 2015 Benefi+ocus.com, Inc. All Rights Reserved
© 2015 Benefi+ocus.com, Inc. All Rights Reserved
DECISIONS & PRIORITIES PRODUCTION
PRODUCT STRATEGY/R&D
Case Tracking
Votes on Features
Data Exchange
Customer Health
Implementa/ons
Renewals 50%
30%
10% 10%
Roadmap
Customer Success
Performance
Core Systems
Real Time AnalyGcs
R&D
Product Strategy
Customer History
Customer Health on Tickets
Customer Single Sign On
Beneficocus Cloud
CUSTOMER
S
Enterprise Architecture
Transparency
Feedback
Need & Goals
Impact our decisions
ConGnuous Process AutomaGon
© 2015 Benefi+ocus.com, Inc. All Rights Reserved © 2015 Benefi+ocus.com, Inc. All Rights Reserved
One Place.365
© 2015 Benefi+ocus.com, Inc. All Rights Reserved © 2015 Benefi+ocus.com, Inc. All Rights Reserved © 2015 Benefi+ocus.com, Inc. All Rights Reserved
One Place.Local
Boston Chicago
Columbus New York
Orange County
San Francisco Washington, DC
More to come…
© 2015 Benefi+ocus.com, Inc. All Rights Reserved © 2015 Benefi+ocus.com, Inc. All Rights Reserved © 2015 Benefi+ocus.com, Inc. All Rights Reserved
© 2015 Benefi+ocus.com, Inc. All Rights Reserved © 2015 Benefi+ocus.com, Inc. All Rights Reserved © 2015 Benefi+ocus.com, Inc. All Rights Reserved
We’ll have much to celebrate…
© 2015 Benefi+ocus.com, Inc. All Rights Reserved © 2015 Benefi+ocus.com, Inc. All Rights Reserved © 2015 Benefi+ocus.com, Inc. All Rights Reserved
© 2015 Benefi+ocus.com, Inc. All Rights Reserved © 2015 Benefi+ocus.com, Inc. All Rights Reserved
Red Carpet Awards Event
© 2015 Benefi+ocus.com, Inc. All Rights Reserved
Voted on by Customer Community
Administered through One Place.365
© 2015 Benefi+ocus.com, Inc. All Rights Reserved © 2015 Benefi+ocus.com, Inc. All Rights Reserved © 2015 Benefi+ocus.com, Inc. All Rights Reserved
Industry Leadership
Product Innova/on
Technology Excellence
Best Process Automa/on
Outstanding Site Design
Community Leadership
Highest Member Engagement
Best of Show
Most Administra/ve Savings
Top New Feature
© 2015 Benefi+ocus.com, Inc. All Rights Reserved © 2015 Benefi+ocus.com, Inc. All Rights Reserved © 2015 Benefi+ocus.com, Inc. All Rights Reserved