Technologies of Attractions - Museums, Galaries, Zoos, Castles, Dockyards, Fun Fairs

Post on 08-May-2015

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With more and more competition across the sector and a widening range of media sources the ‘Visits Industry’ has to be continually innovative in developing and using technology to entertain, raise expectation and excitement whilst satisfying enquiry, giving relevant experience, education and enjoyment. The range of advancements and opportunities possible is widening with the availability of networks, mobile technologies, robotics, artificial intelligence, new materials and processes, plus modelling, meta and big data analysis. Improving the experience, delighting the visitors, and getting them to be the evangelists of the industry is the next step along with follow on visits with friends, family, school and college.

Transcript of Technologies of Attractions - Museums, Galaries, Zoos, Castles, Dockyards, Fun Fairs

TechnologiES  OfPeter Cochranecochrane.org.uk

ca-global.org

COCHRANE a s s o c i a t e s

e n t e r t a i n m e n t

E x p e c t a t i o n

E x c i t e m e n t

E x p e r i e n c e

E n j o y m e n t

e d u c a t i o n

e n q u i r y

E n t r y

e x i t

THE  EMOTIONAL  BITSAre the most impor tant o f a l l…

Making  it  stunningSensor y exc i tement , menta l s t imulat ion… Techno logy and human eng ineer ing…

Customer Expectat ion

only ever increases

BUT

Enab l ing great mobi le content…Constant  innovation

Mobi le dev ice & payment tech ex i s t s…NO  Excuse  for  lines

Better Simpler Cheaper !

More for less on both sides of the equation

Fundamenta l commercia l objectives for the/any industry

A basic engineering and industry maxim

No technology shall p o s e a t h r e a t t o G r a n d m a o r t h e smallest child

Basic engineering and industry targets

Everything should be accessible to the y o u n g e s t a n d t h e oldest

Thank You

Some OBVIOUS

Technologies  off the SHELF

On paper, radio, TV, Web….you pay to play passive, linear, slow

social….others pay for you - exponential, non-linear and fast

Huge +ve and -ve impact in ‘a click’

MobileS

wearableS G P S

TXT Voice APPS

• Who am I ? • What do I like ? • What do I buy ? • What would I like ? • Where am I now ? • Where have I been ? • Where am I going ?

!• Who are they ? • What do they like ? • What do they buy ? • What would they like ? • Where are they now ? • Where have they been ? • Where are they going ?

MobileS

wearableS G P S

TXT Voice APPS

• My details • My contacts • My networks • My likes/dislikes • My postings/tweets !• Am I happy ?

!• There details • Their contacts • Their networks • Their likes/dislikes • Their posting/tweets

!• Are they happy ?

MobileS

wearableS G P S

TXT Voice APPS

• Briefing • Steering • Commentary • Suggestions • Guidance • Availability • Opportunities • Optimisation

!• A great experience • A full & happy day • Lots to tell friends • Lots of remembrances • A need to come back • A new evangelist !

CAMERASTR

ACKING  -  BEHAVIOUR W h o ?

W h a t ? W h e n ? W h e r e ? !

Observe Detect Control Manage Forecast

Anticipate Act(ivate) Repair(s) Learn(ing) Optimise

Who  are  you  &  They

CAMERAS

Situational Awareness Individual Crowds Groups Gangs

Technology  of  intentGoon  -  in

different  -  Bad

Observe Detect Steer Manage Forecast Act

Behavioural Analysis of Individuals

Crowds Groups Sharing

Identification

Haystacks  and  Needle  StacksEASY  -  VERY  HARD

BIG/Meta  DATA  -  ANALYSISTH

E  pow

er  of  the  hash

Not So

OBVIOUS ? Technologies

INTERFACE Make it simple and obvious

INTERFACE Make it simple and obvious

HOLOGRAPHY Make it illusory/ magic

Modelling Make it predictable

MATERIALS Shape shifting architecture

MATERIALS Shape shifting in design

ANIMATED Dynamic Sculpture @ scale

ROBOTIC  FUTURES The Dream

ROBOTS Programmed to ignore Asimov

ROBOTS Programmed to obey Asimov

ROBOTS Operating in every domain

Artificial  Intelligence

AI  -  HUMAN   Conflict or cooperation ?

IBM  WATSON General knowledge Medical Expertise

Customer Care

The  end  of  visit Evangelists !!

Thank You

ca-global.orgcochrane.org.uk