Technology Leadership for the

Sustainable win

What do you do?

I share knowledge.

What do you do?

We recruit volunteers to

train guide dogs

Strategy: define it.

A technology strategy helps your organization think through objectives, audience, content, tools, measurement and training to support your organization’s overall strategy

A technology strategy helps your organization think through objectives, audience, content, tools, measurement and training to support your organization’s overall strategy

Start with Strategy

ARCHITECT YOUR SUCCESSARCHITECT YOUR SUCCESSBUILD FOR STRENGTH & FLEXIBILITYBUILD FOR STRENGTH & FLEXIBILITYMOVE INMOVE IN

The Steps:The Steps:

ARCHITECT YOUR SUCCESSARCHITECT YOUR SUCCESSStep One:Step One:

Objective

•What do you want to accomplish?

•Describe how your objective supports or links to a specific goal from your organization’s strategic plan

Implement a system to track

volunteers

Implement a system to track volunteers to

increase retention

Give Your Objective An IQ Test!

Implement a system to track volunteers to

increase retention

Implement a system to track

volunteer activity and help volunteer managers increase

retention by 15% by year-end

1. Who will be involved in the final project?2. What are the needs and wants of each

group?3. What do they know or believe about your

project? What will resonate with them? 4. What is the action you need them to

take?

Audience(s)

INTERNAL AUDIENCESINTERNAL AUDIENCES

Volunteer ManagersExecutive DirectorBoard

Interns

EXTERNAL AUDIENCESEXTERNAL AUDIENCES

Volunteer Managers:

B. Record each volunteer interaction

C. More retention = less need to recruit

D. Volunteer management is

about face to face interactions, not

dataE. Observe

volunteer manager bringing in a new

volunteer

BUILD FOR STRENGTH & BUILD FOR STRENGTH & FLEXIBILITYFLEXIBILITY

Step Two:

Tools

1. How do the needs of your audiences affect your tool choices?

2. Are there technical requirements/platform limitations because of existing tech?

3. What are the budget constraints and opportunities?

4. Are there political or philosophical implications?

Content

1. What data, images, stories, etc. do you need to make this project a success?

2. Who will get this content initially?3. How will the content be

maintained in the long term?

Data sources:1. Mange's volunteer

spreadsheet2. Outlook

contact files from all staff

MOVE INMOVE INStep Three:

Training & Support

Training Opportunities

1. Tips in Email Updates2. 5 minute tips at staff meetings3. Over-the-shoulder sessions4. Internal training classes5. Commercial training (online and off)

ROI

RETURN ON INVESTMENT

$ Value of Time Saved - = ROICost of Laptop

$800 / yr over 3 years - $1800 + contracts and service = ROI

(Dollars Saved) - (Dollars Invested) = Return on Investment

Positive numbers good Negative numbers bad

THE MATH IS MESSY NOW

Intangible benefits:

Job satisfactionProductivityMoraleTeamworkClient satisfactionClient response time

Implement a system to track

volunteer activity and help volunteer managers increase

retention by 15% by year-end

• Have you done a project like this before? What went right? What went wrong?

• What do you anticipate will go right/wrong in this version?

• Who benefits from this change - what value do they get?

• How are you going to get ahead of the problems?

• What are the training options you can implement?

• How can you engage leadership?

• What communications options can you implement?

• What are the three things you're going to do to start this back at your org? (small - have a meeting, find a new vendor, create a survey)

Getting staff on board

Convincing leadership

ROIRefining my objective

Communicating Change

Training & Support

IF AT FIRST YOU DON’T SUCCEED…