Reach Your Call/Contact Center Objectives,

All we do is Contact Center Consulting

Quick FactsEstablished in 2001,4 Offices (Toronto, Atlanta, Sydney, New York),All of our 20+ consultants possess 20+ years of contact center operational and strategic leadership experience,30+ Awards for Excellence,More 14,000 agent desktop worldwide running TRG designed operational modelsVendor agnostic

Everything is ConnectedContact Centers are 1,000’s of moving and interconnected partsThe inter-relationships must be understood to make change effectiveAlignment to center and corporate goals is essential

Holistic Approach to Maximizing Customer Facing Interactions

Customer Satisfaction is not a Static Activity

What we DoContact Center Strategic Assessments,Operational Model Development,Outsourcing/Offshore Assessments,In-Sourcing AssessmentsHome Agent Assessment

Technology SelectionProcess Improvement,Knowledge Management,Site SelectionOrganization design & development,Best Practices

GuaranteeWhen implementing our recommendations, we guarantee a 300% ROI within six months!

Successes$6 million in annual savings for a major Bank,$1 million in first year savings for a Publisher,$1.5 million saved through process re-engineering for a major printer manufacture,Creation of Strategic Plan for services company rolled out to 25+ centers,Transformed services center from Grade of Service from 20% to 80% while reducing costs.For an international retailer improved agent productivity by 54% while reducing cost per contact by 47%

The Company we keep:

Contact Taylor Reachwww.thetaylorreachgroup.cominfo@thetaylorreachgroup.com

Phone: 877-979-8692Colin Taylor: CEO – Ext 200ctaylor@thetaylorreachgroup.com

John Cockerill: President – Ext 201jcockerill@thetaylorreachgroup.com