Symphony (NDC) EcoSystem

aarongroup.com

Petr DUCHEK

SymphonyNDC EcoSystem

SymphonyNDC EcoSystem

NDC IT Provider NDC Aggregator

Airline

• We are too small

• We have no clue

• Don’t have resources

• Can’t afford it

Leisure (Agency)

• Content/ price driven

• Offline agents – fine

• OTAs - reliability (API,

Offer reliability)

• Servicing Support

• Functional gaps

TMC / Corpo

• Process driven

• Functional gaps

• Negative ROI – different

content won’t offset the

functional gaps

Why NDC is not for me (yet)

Industry / Community

• Finally, there’s genuine appetite for NDC

• Not fast and agile enough to support the (agency) engagement

• Aggregators especially to tackle the challenges ‘in-house’ in order to move

forward

• We’re sharing the same goal – let’s talk more

• Continuous, instant & advance feedback sharing will help avoid back-tracking

and improve speed to market

Challenges

• Combinability of offers per bound (applicable for certain carriers on all/ selected O&Ds)

• Interconnection of upsell offers

• Baggage allowances ( in general and/ or per PTC/specific passenger)

• APIS

• Offer/ Price Class Conditions

• Service

• Airline Profile

• Error Messages / Airline (IT Provider) 1st level support

• Absence of BSP/ARC (OTAs especially)

Way forward

• Use ‘DRY’ principle

• Schemas’ errata

• Ideas/ Best practise bank

Thank you

aarongroup.com