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Symphony (NDC) EcoSystem
aarongroup.com
Petr DUCHEK
SymphonyNDC EcoSystem
SymphonyNDC EcoSystem
NDC IT Provider NDC Aggregator
Airline
• We are too small
• We have no clue
• Don’t have resources
• Can’t afford it
Leisure (Agency)
• Content/ price driven
• Offline agents – fine
• OTAs - reliability (API,
Offer reliability)
• Servicing Support
• Functional gaps
TMC / Corpo
• Process driven
• Functional gaps
• Negative ROI – different
content won’t offset the
functional gaps
Why NDC is not for me (yet)
Industry / Community
• Finally, there’s genuine appetite for NDC
• Not fast and agile enough to support the (agency) engagement
• Aggregators especially to tackle the challenges ‘in-house’ in order to move
forward
• We’re sharing the same goal – let’s talk more
• Continuous, instant & advance feedback sharing will help avoid back-tracking
and improve speed to market
Challenges
• Combinability of offers per bound (applicable for certain carriers on all/ selected O&Ds)
• Interconnection of upsell offers
• Baggage allowances ( in general and/ or per PTC/specific passenger)
• APIS
• Offer/ Price Class Conditions
• Service
• Airline Profile
• Error Messages / Airline (IT Provider) 1st level support
• Absence of BSP/ARC (OTAs especially)
Way forward
• Use ‘DRY’ principle
• Schemas’ errata
• Ideas/ Best practise bank
Thank you
aarongroup.com