Starting a Contact Center

ImmediatelyEnabling your agents quickly to start taking calls

Steve Youngblood, AVOXI, Pablo Torres, AVOXI

www.avoxi.com

steve.youngblood@avoxi.com

pablo.torres@avoxi.com

Questions to Ask

● Your new contact center system is internet

based, is your network ready?

● How does voice sound between your agents

and the location of your software? Jitter?

Latency (to AVOXI)?

● Upload and download speed?

● Desk phones or softphones?

Agents and Locations

● Are they all in one location?

● What times of day do they cover?

● What call routes do you need (geography,

percentage, skills based)?

● Who are your administrators and what do

you want them to see?

Telephone Numbers

● Do you already have telephone numbers that must

be used?

● Do you need new ones?

o Toll free

o International Toll Free

o Local/DID

Other Considerations

● Conversion from another system

● Interactive Voice Response (IVR)

● Music on Hold

● Wallboards

● Reports

● Integrations (CRM for example)

● Extended call recording

● Training

Now to the Demo