Starting a Contact Center Quickly - AVOXI Smart QUEUE
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Starting a Contact Center Immediately Enabling your agents quickly to start taking calls Steve Youngblood, AVOXI, Pablo Torres, AVOXI www.avoxi.com
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Transcript of Starting a Contact Center Quickly - AVOXI Smart QUEUE
Starting a Contact Center
ImmediatelyEnabling your agents quickly to start taking calls
Steve Youngblood, AVOXI, Pablo Torres, AVOXI
www.avoxi.com
Questions to Ask
● Your new contact center system is internet
based, is your network ready?
● How does voice sound between your agents
and the location of your software? Jitter?
Latency (to AVOXI)?
● Upload and download speed?
● Desk phones or softphones?
Agents and Locations
● Are they all in one location?
● What times of day do they cover?
● What call routes do you need (geography,
percentage, skills based)?
● Who are your administrators and what do
you want them to see?
Telephone Numbers
● Do you already have telephone numbers that must
be used?
● Do you need new ones?
o Toll free
o International Toll Free
o Local/DID
Other Considerations
● Conversion from another system
● Interactive Voice Response (IVR)
● Music on Hold
● Wallboards
● Reports
● Integrations (CRM for example)
● Extended call recording
● Training
Now to the Demo
