div class=trans-pagebuttonPage 1button div class=trans-image amp-img class=trans-thumb alt=Page 1: Starbucks final src=https:reader033fdocumentsinreader033viewer2022051013548ad122b47959a8328b4633html5thumbnails1jpg width=142 height=106 layout=responsive amp-img divpStarbucks Delivering Customer Servicep pDeepak MitraAIM Manilapdivdiv class=trans-pagebuttonPage 2button div class=trans-image amp-img class=trans-thumb alt=Page 2: Starbucks final src=https:reader033fdocumentsinreader033viewer2022051013548ad122b47959a8328b4633html5thumbnails2jpg width=142 height=106 layout=responsive amp-img divdivdiv class=trans-pagebuttonPage 3button div class=trans-image amp-img class=trans-thumb alt=Page 3: Starbucks final src=https:reader033fdocumentsinreader033viewer2022051013548ad122b47959a8328b4633html5thumbnails3jpg width=142 height=106 layout=responsive amp-img divdivdiv class=trans-pagebuttonPage 4button div class=trans-image amp-img class=trans-thumb alt=Page 4: Starbucks final src=https:reader033fdocumentsinreader033viewer2022051013548ad122b47959a8328b4633html5thumbnails4jpg width=142 height=106 layout=responsive amp-img divpKey Issues Identified in the casep pFocus on existingp pcustomer Consolidatepdivdiv class=trans-pagebuttonPage 5button div class=trans-image amp-img class=trans-thumb alt=Page 5: Starbucks final src=https:reader033fdocumentsinreader033viewer2022051013548ad122b47959a8328b4633html5thumbnails5jpg width=142 height=106 layout=responsive amp-img divpOpen for discussion ! ! !pdiv