Post on 10-Apr-2022
Star Alliance Switzerland
Star Alliance Airport Teams
Joël Dubuis, Station Manager SWISS and LufthansaHead of SAAT GVA
19.05.2016
Agenda
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1. Star Alliance Airport Teams (SAAT) worldwideGeneral information
2. Star Alliance Airport Team in Geneva, SwitzerlandOrganization & Goals
3. Best practice examplesOverview of successful & current projects
4. Q&A
Agenda
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1. Star Alliance Airport Teams (SAAT) worldwideGeneral information
Currently 28 member carriers in one global airline alliance to offer true global reach
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Move Under One Roof Projects
Star Alliance connection centers in more than 10 hubs;
Seamless Hub projects
Over 1,000 lounges around the globe
Common Lost and Found in more than 20 stations
Seamless travel from the first moment of the journey
Co-Location, Airport Automation andCommon Services
Lounges
Transfer
Baggage handling
Major Topics of SAAT worldwide (1)
The SAAT-Teams work for to be best in:
1. customer airport experience
2. Star Alliance hub facilities
3. partnership with airport
4. irregularity handling
5. emergency response
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Major Topics of SAAT worldwide (2)
1. Customer airport experience
• common check-in
• priority baggage delivery
• lost & found
• e-travel
• lounges
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Major Topics of SAAT worldwide
2. Star Alliance hub facilities
- move under one roof
- common Star facilities, check-in, ATO, back offices
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Major Topics of SAAT worldwide
3. Partnership with airport
- Branding
- Star Gold facilities
- at Lounges
- at Security Fast Lane
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Major Topics of SAAT worldwide
4. Irregularity handling
- strikes actions
- bad weather conditions
- ATC issues
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Major Topics of SAAT worldwide
5. Emergency response
- SWISS Emergency room, OPC 1st floor (ZRH)
- 500 volunteers and 28 team leaders in the LX/Airport Emergency Team
- In case of an accident/incident of a LHG-Carrier, or any Star Alliance
carrier in ZRH or GVA,
a defined Emergency Team
will act from here.
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Emergency Response – Role of the National Carrier
Assisting Carrier Response
The assisting carrier may upon request of the operating carrier be required to provide initial and continued response to the emergency until the operating carrier’s Emergency Response Team arrives at the site.
Example:
SWISS gave assistance to Ethiopian Airways after high jacking of flight ET701/ 17FEB 2014 from Addis Abeba to Rome.
Co-pilot decided to land in GVA seeking for asylum.
Star Alliance Confidential | S/CEO, 09 Jan 2013, Frankfurt | Page 12
Agenda
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2. Star Alliance Airport Team in Geneva, SwitzerlandOrganization & Goals
Star Alliance Airport Team in Geneva, Switzerland
12 member carriers of Star Alliance are present at the SAAT Geneva:
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GVA Airport (12 Star Alliance Carriers, Market share 30%)
Star Alliance Confidential | S/CEO, 09 Jan 2013, Frankfurt | Page 15
Star Alliance check-in zone• Austrian• Brussels Airline• LOT• Lufthansa• SWISS• TAP Air Portugal
Dedicated check-in zone• Air Canada• Air China• Egyptair• Turkish Airlines• SAS• United
Star Alliance Airport Team in Geneva, Switzerland
Organization of SAAT GVA:
In general a Star Alliance Airport Team (SAAT) is established at all airports where five or more Star Alliance carriers operate from or at prioritized airports to facilitate the Star Alliance mission
Who: Station managers or alternate
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SAAT GVA
Relationship:
Supported by Star Alliance Products and Services organization through the regional directors (Headquarter in Frankfurt)
Chairperson:
Chair of the Star Alliance Airport Team (SAAT) is the Star Alliance Airport Coordinator (SAAC) appointed by the Facilitation and Station Advisory Group
SAAT members:
Are encouraged to participate at meetings convened by the Star Alliance Airport Coordinator
(SAAC) to develop and make recommendations to further the Star Alliance mission.
Star Alliance Confidential | S/CEO, 09 Jan 2013, Frankfurt | Page 17
SAAC – Star Alliance Airport Coordinator
Role and responsibilities of the Star Alliance Airport Coordinator (SAAC)
- Participate and support implementation of Star Alliance projects, products and activities driven by the Star Alliance group
- Identify local opportunities that provide convenience and add value to customers, resolution of local issues, share and collocated facilities or other joint services unique to the airport etc.
- Demonstrate one “Star Alliance voice” among local authorities (airport etc.) and support lobbying to safeguard an equal level playing field to strengthen the Star Alliance position
- Investigate and provide information as requested for Star Alliance initiatives.
Star Alliance Confidential | S/CEO, 09 Jan 2013, Frankfurt | Page 18
Star Alliance Airport Team in Geneva, Switzerland
Goals are defined in yearly work plan
Meetings on a two-monthly basis
Teaching of frontline staff with Star Alliance e-learning tools
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Agenda
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3. Best practice examplesOverview of successful & current projects
Best practice example GVA – LX and other Star Alliance Members
Self Service Baggage Drops (SSBD)
At the moment there is 6 units of Type 22 available at Star Alliance check-inzone, used by 6 airlines. (26% of the total checked baggage in the zone)
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Future project
«Léo»
The latest state-of-the-art robot, which carries the customer’s baggageto the check-in counter automatically.
The process is similar, using the same software than the SSBD, in use in front of the terminal. Currently in test phase(10-18.05.2016). This new technologycould potentially be used by all airlinesof the Star Alliance zone.
This project has been developpedjointly by SITA, Genève Aéroportand SWISS
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Agenda
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4. Q&A
Thank you for your attention
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