Star Alliance Airport Teams

Star Alliance Switzerland

Star Alliance Airport Teams

Joël Dubuis, Station Manager SWISS and LufthansaHead of SAAT GVA

19.05.2016

Agenda


1. Star Alliance Airport Teams (SAAT) worldwideGeneral information

2. Star Alliance Airport Team in Geneva, SwitzerlandOrganization & Goals

3. Best practice examplesOverview of successful & current projects

4. Q&A

Agenda


1. Star Alliance Airport Teams (SAAT) worldwideGeneral information

Currently 28 member carriers in one global airline alliance to offer true global reach

1 9 3

1 3 2 1

1 8 5 2 1

Move Under One Roof Projects

Star Alliance connection centers in more than 10 hubs;

Seamless Hub projects

Over 1,000 lounges around the globe

Common Lost and Found in more than 20 stations

Seamless travel from the first moment of the journey

Co-Location, Airport Automation andCommon Services

Lounges

Transfer

Baggage handling

Major Topics of SAAT worldwide (1)

The SAAT-Teams work for to be best in:

1. customer airport experience

2. Star Alliance hub facilities

3. partnership with airport

4. irregularity handling

5. emergency response


Major Topics of SAAT worldwide (2)

1. Customer airport experience

• common check-in

• priority baggage delivery

• lost & found

• e-travel

• lounges


Major Topics of SAAT worldwide

2. Star Alliance hub facilities

- move under one roof

- common Star facilities, check-in, ATO, back offices



3. Partnership with airport

- Branding

- Star Gold facilities

- at Lounges

- at Security Fast Lane



4. Irregularity handling

- strikes actions

- bad weather conditions

- ATC issues



5. Emergency response

- SWISS Emergency room, OPC 1st floor (ZRH)

- 500 volunteers and 28 team leaders in the LX/Airport Emergency Team

- In case of an accident/incident of a LHG-Carrier, or any Star Alliance

carrier in ZRH or GVA,

a defined Emergency Team

will act from here.


Emergency Response – Role of the National Carrier

Assisting Carrier Response

The assisting carrier may upon request of the operating carrier be required to provide initial and continued response to the emergency until the operating carrier’s Emergency Response Team arrives at the site.

Example:

SWISS gave assistance to Ethiopian Airways after high jacking of flight ET701/ 17FEB 2014 from Addis Abeba to Rome.

Co-pilot decided to land in GVA seeking for asylum.

Star Alliance Confidential | S/CEO, 09 Jan 2013, Frankfurt |

Agenda


2. Star Alliance Airport Team in Geneva, SwitzerlandOrganization & Goals

Star Alliance Airport Team in Geneva, Switzerland

12 member carriers of Star Alliance are present at the SAAT Geneva:


GVA Airport (12 Star Alliance Carriers, Market share 30%)


Star Alliance check-in zone• Austrian• Brussels Airline• LOT• Lufthansa• SWISS• TAP Air Portugal

Dedicated check-in zone• Air Canada• Air China• Egyptair• Turkish Airlines• SAS• United


Organization of SAAT GVA:

In general a Star Alliance Airport Team (SAAT) is established at all airports where five or more Star Alliance carriers operate from or at prioritized airports to facilitate the Star Alliance mission

Who: Station managers or alternate


SAAT GVA

Relationship:

Supported by Star Alliance Products and Services organization through the regional directors (Headquarter in Frankfurt)

Chairperson:

Chair of the Star Alliance Airport Team (SAAT) is the Star Alliance Airport Coordinator (SAAC) appointed by the Facilitation and Station Advisory Group

SAAT members:

Are encouraged to participate at meetings convened by the Star Alliance Airport Coordinator

(SAAC) to develop and make recommendations to further the Star Alliance mission.


SAAC – Star Alliance Airport Coordinator

Role and responsibilities of the Star Alliance Airport Coordinator (SAAC)

- Participate and support implementation of Star Alliance projects, products and activities driven by the Star Alliance group

- Identify local opportunities that provide convenience and add value to customers, resolution of local issues, share and collocated facilities or other joint services unique to the airport etc.

- Demonstrate one “Star Alliance voice” among local authorities (airport etc.) and support lobbying to safeguard an equal level playing field to strengthen the Star Alliance position

- Investigate and provide information as requested for Star Alliance initiatives.



Goals are defined in yearly work plan

Meetings on a two-monthly basis

Teaching of frontline staff with Star Alliance e-learning tools


Agenda


3. Best practice examplesOverview of successful & current projects

Best practice example GVA – LX and other Star Alliance Members

Self Service Baggage Drops (SSBD)

At the moment there is 6 units of Type 22 available at Star Alliance check-inzone, used by 6 airlines. (26% of the total checked baggage in the zone)


Future project

«Léo»

The latest state-of-the-art robot, which carries the customer’s baggageto the check-in counter automatically.

The process is similar, using the same software than the SSBD, in use in front of the terminal. Currently in test phase(10-18.05.2016). This new technologycould potentially be used by all airlinesof the Star Alliance zone.

This project has been developpedjointly by SITA, Genève Aéroportand SWISS


Agenda


4. Q&A

Thank you for your attention


Star Alliance Airport Teams

Documents

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