The information contained in this documentation is provided for informational purposes only. While efforts were made to verify the completeness and

accuracy of the information contained in this documentation, it is provided “as is” without warranty of any kind, express or implied. In addition, this information is based on IBM’s current product plans and strategy, which

are subject to change by IBM without notice. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this documentation or any other documentation. Nothing contained in this documentation is intended to, nor shall have the effect of, creating any warranties or representations from IBM (or its suppliers or licensors), or altering the terms and conditions of the applicable license agreement

governing the use of IBM software.

DISCLAIMER

®

Social Software & HR

Arjan RadderSales Leader, Social Software, EMEA South West

3

Introduction

Social Networking is changing hierarchies

Social Networking in Business and HR

Short Introduction to Lotus Connections

Social Networking @ work in HR, Customer examples

AGENDA

4

I am

5

Technology has changed our lives…with access to these 4 tools I can answer ANY question in less then 30 minutes

Dogear

6

Introduction

Social Software is changing hierarchies

Social Software in Business and HR

Short Introduction to Lotus Connections

Social Software @ work in HR, Customer examples

AGENDA

Who are these great leaders?

His empire was quickly overthrown...

His lasted a lot longer...what´s the difference?

8

Web 2.0 has changed the world from formal hierarchies and teams ...

9

Into more ´informal, networked communities´ between employees, customers and partners

10

Introduction

Social Software is changing hierarchies

Social Software in Business and HR

Short Introduction to Lotus Connections

Social Software @ work in HR, Customer examples

AGENDA

11

Thanks to: Web 2.0 and the Corporation, Tuck School of Business at Dartmouth:

12

Businesses are no different...

13

But business are facing a rapidly changing business environment

Work environments are more complex

Matrixed organizations

Organizational changes

Mergers / Acquisitions

Global companies

Telecommuting / Remote workers

Work is increasingly collaborative

Increased Specialization

Ad hoc projects

More interactions with unknown people

14

And ´demographic´pressure is increasing

19% of the entire American workforce holding executive, administrative and managerial positions will retire in the next five years

In the year 2000, there were more people receiving pensions in Italy than people working (22 versus 21 million)

Within the next seven years, 33 million people in Japan (26% of the population) will be over 65 years old

By 2016, the number of individuals aged 60-64 in Australia is expected to almost double

Source: Beazley, et. al, Continuity Management, Mackay, Alan. “Mature Age Workers: Sustaining Out Future Labor Force.” An Ageless Workforce - Opportunities for Business' Symposium Conference Paper. August 27, 2003. www.ageing.health.gov.au/ofoa/wllplan/aawpapers.htm, Time to act quickly on aging.” The Japan Times Online. August 23, 2002 www.japantimes.co.jp/cgi-bin/getarticle.pl5?ed20020823a1.htm, A. Paulli, “Pension systems and gradual retirement in Italy”, September 2000, p.17 ,

15

The Water Cooler Is Now On The Web

“KPMG set up an alumni network, signing up around 10,000 former and current employees. On the right-hand side, each member has a profile box, just like on Facebook, which they update with photos, information about their job or home life, and a list of contacts. Each member builds a contact list by searching on the service for people who are already signed up or eligible to join. KPMG credits the network with helping it hire 137 former employees, or around 14% of the company's total hires, since the service started, up from 72 people in the three months prior”

September 2007

Social Networks can help drive down cost of recruitment and help find better personel faster

16

Want to attract tomorrow's top talent? Offer a workplace they are familiar with

But don’t use public website for your companies business…!

Think about this…

- Authentication of end users

- Branding/corporate identity

- Regulatory Compliance- Advertising- Security

18

Introduction

Social Software is changing hierarchies

Social Software in Business and HR

Short Introduction to Lotus Connections

Social Software @ work in HR, Customer examples

AGENDA

19

Lotus Connections is social software for BUSINESS

that empowers you to be more innovative and helps you execute

more quickly by using dynamic networks of coworkers, partners and customers.

Lotus Connections Home page

Aggregates relevant

social data throughout Connection

s

Eases managemen

t of your incoming requests and tasks

Improves your ability

to track and

discover critical

information and people

Cross-Connections

Search

Provides faster access

to your rapidly expanding network

Composed of widgets that

can be used in other web

applications, including

custom pages or mashups

Product futures are directional in nature and does not imply any product plan commitment on the part of IBM. Plans are subject to change at any time without notice.

Expand and Maintain Your Network

Aggregate social data in one place for

others to easily

discover your work

Identify, develop

and maintain a professional network

with colleagues

Expanded customized profile data fields and

views for your organization

Tag your colleagues and easily find them, search on them, and

keep in touch with

them

Product futures are directional in nature and does not imply any product plan commitment on the part of IBM. Plans are subject to change at any time without notice.

Build Vibrant Communities

Aggregates information from across

Lotus Connection

s and external

resources

Discuss with

subject matter

experts, ask

questions and share

your knowledge

Allows you to address

the community in external application

s, like email

Access to external community

collaboration tools like wikis,

teamrooms, chat

Product futures are directional in nature and does not imply any product plan commitment on the part of IBM. Plans are subject to change at any time without notice.

Exchange viewpoint and

share perspectives to

increase innovation

Easily create Blogs to share

knowledge with a wide audience

Keywords can be used

to search within a Blog

or across multiple

blogs

Learn from the Expertise and Experience of Others

Filter bookmarks by "tagging" them with as

many keywords as

you want

Subscribe to your

coworkers' bookmarked web pages

Centrally store your bookmarks and share them with

others

Discover Information that has been Qualified by People like you

Activity Centric Task Management

Store all information, email, files, bookmarks related to a

task

Organize your

activities in personalize

d views

Improves your ability

to track critical

information and people

Leverage best practices through activity

templates

Product futures are directional in nature and does not imply any product plan commitment on the part of IBM. Plans are subject to change at any time without notice.

Atlas, Social Networking Analysis

Atlas is deliverd as software including a services asset

Lotus Connections is a prerequisit for Atlas

Using Lotus Connections from your daily tools, integration everywhere due to open standards

Microsoft® Office, Sharepoint, Outlook

IBM Lotus Notes® IBM Lotus Sametime®

IBM WebSphere® Portal

Web Browser Extensibility

Lotus Connections Services

Windows Explorer RIM BlackBerry®

RESTful API

29

Introduction

Social Software is changing hierarchies

Social Software in Business and HR

Short Introduction to Lotus Connections

Social Software @ work in HR, Customer examples

AGENDA

30

Use Employees, Partners and Customers to drive Innovative Product Development

In order to grow the business faster, they needed a faster way to develop and evaluate new services concepts and business models.

Challenge

Increase the number of new services using communities of customers & partners

Accelerate the evaluation of new service concepts and therefore be faster to market

Grow market share and revenue through differentiated services and business models

Business Value

Deployed a Innovation Factory portal application that utilized the social software services of Lotus Connections to include communities of employees, customers and partners in the development and evaluation of new Telcom services.

Solution

Global Telecommunications Firm

Sprint

31

Improve Employee Productivity

Want to improve employee productivity by delivering the best user experience, increase operational excellence, and foster innovation between teams

Challenge

Increase communication and coordination of projects between teams

Reduce time required to find the correct people with the right expertise

Improve collective intelligence of organization by sharing experiences

Business Value

Deployed enterprise wide implementation of the 5 social software services of Lotus Connections. Focused on enabling users to become more productive by working smarter and finding information – one key area was transfer of knowledge between engineering and call center staff.

Solution

Global Network and Communications Provider

Cisco

32

Help find expertise and improve efficiency of key revenue generating employees

No easy way to find, learn from and work with experts across the company

Re-inventing the wheel again and againChallenge

• Improving the efficiency of key revenue generating employees

• Increase customer satisfaction with faster service

• Raising the reach and impact of their subject-matter experts

Business Value

Corporate white pages directory that allows employees to quickly find expertise in different markets, technology and financial services. Blogs, bookmarks and communities services are used so employees can share knowledge and get feedback from experts. Also, employees are using Activities to execute key deliverables faster

Solution

Global Financial Services FirmDeutsche Bank

33

Create a 2.0 work environment for 22.000 students, professors and employees

Challenge

Business Value

Saxion will implement social networking to support students in finding experts via profiles and social bookmarking. We will form communities around knowledge subjects and allow students a podium for their thoughts, idea’s and discussions using blogs. Activities are being used to coordinate working in groups.

Solution

Saxion UniversitySaxion wants to create an environment where students can learn based on their own preferences and in context to their location, time and objectives. Saxion realizes that informal and social ways of learning are a valuable add on to traditional forms of classical education allowing knowledge to flow more freely.

Benefits: Increase people productivity, decrease time needed to locate people and expertise. Faster discovery of knowledge and skills to assemble project teams, deliver an attractive and efficient working environment to attrackt top talent

34

Better connect people to people, teams and expertise

Challenge

Business Value

Lotus Profiles will serve as the companies new 2.0 Employee ´White Pages´ directory served within an employee Portal

Solution

Public TransportTo better connect people to other people and expertise. This organization has 20.000 pople in many different organizations and locations. Their personnel had difficulties finding information about other people but also finding the right skills for projects when projects teams need to be assembled

Increase people productivity, decrease time needed to locate people and expertise. Faster discovery of knowledge and skills to assemble project teams, deliver an attractive and efficient working environment to attrackt top talent

35

Better access to knowledge, connecting visitors to knowledge using communities, blogs and social bookmarking

Challenge

Business Value

Kennisportal will use the Connections platform in order to; let visitors and experts profile themselves allowing people to better connect to people and expertise. Be able to form knowledge communities about popular topics. Allow experts to share information via blogs and let visitors benefit from earlier search results via social bookmarks

Solution

To replace the current website which was static and create a ´2.0´ website where knowledge cannot only be retrieved but also collaborated on. To become more attractive for visitors and participants

Increase attractiveness of Kennisportal´s proposition to participants

Increase number of visitors

Increase ´stickyness´of the site and visitor satisfaction.

Come and try it out, or contact us

https://Greenhouse.Lotus.com

More Info: www.lotus.com/connections

37