SME Masterclass:What is VoIP and why does

your business need it?

Follow us @Daisy_Group In conjunction with

Speakers

Tim Meredith

Director of Unified Communications and Collaboration at Daisy

• 15 years’ IT and telecoms experience

• Previously worked for Exponential-e and Next Gen ICT

Mark Llewelyn

Director of Vertical Solutions and Market Offers at BroadSoft

• 20 years’ telecoms experience

• Previously worked for Mitel and Vodafone

What you will learn

• What is hosted VoIP?

• How can it save your business money

• What features are available with a VoIP solution

• How can it help you prepare for the future

• Why a superfast data connection is important

• Have your questions answered

What is hosted VoIP?

£52billion

£77billion

VoIP is an acronym for Voice over Internet Protocol. Simply put, it is a piece of technology that converts voice calls into data and then transmits them over IP (internet protocol) networks.

In comparison to a traditional telephone system, on-going costs are cheaper, future-proof and contains value-adding features.

Let’s get rid of the jargon

BEARER PBX

UC

VoIP

BANDWIDTHJITTER

ETHERNET

BROADBAND MIA PSTN

HOSTED

ISDN

CLOUD

Why the fuss?

1.6M UK USERS OF

HOSTED VOIP EXIST TODAY

GROWING BY 250K EVERY SIX MONTHS

Source: AudioCodes

Source: Cavell Group

How can it save you money?

ON-NET=

FREE OR CHEAPER

CALLS

OFF-NET=

STANDARD CALL

CHARGES

How a VoIP call works is all dependent on what device the intended recipient is using, whether or not they are office-based and whether they’re part of the same organisation as the person making the call.

ON-GOING CALL COSTS

How a traditional telephone call works

PBX

Standard call

charges

COPPER OR ISDN LINE

YOU

ANOTHER USER

HOSTED VOIP

How a VoIP call works to a traditional telephone

Standard call

charges

PSTN

YOU

ANOTHER USER

DATA CONNECTION

How a VoIP call works to a VoIP user on different platform

Standard call

charges

HOSTED VOIP HOSTED VOIP

PSTN

YOU

ANOTHER USER

How a VoIP call works to same business, different site

HOSTED VOIP

FREE CALLS

YOU

ANOTHER USER

How a VoIP call works to remote worker

HOSTED VOIPFREE

CALLS

PUBLICINTERNET

YOU

ANOTHER USER

Even more potential cost savings…

No PBX to maintain

THIS CAN POTENTIALLY SAVE YOU THOUSANDS OF POUNDS

Business continuity

PBXs are:• Big capital investments• Long, fixed contracts

Feature-rich telephony

ALL THE FEATURES OF A PBX AND MORE AT A LOWER PRICE!

ReceptionistOut of office

mobility

Online marketing

Call recording

Call reporting

Web-based portal

Multi-party calling

Music on hold

Auto attendant

Preparing for the future

1. ScalabilityAdd/remove users on demand alongside business growth.

2. Flexible working growthWorkers can be contacted when away from the office.

3. Business continuityEasily divert calls in case of disaster to avoid losing money.

PREPARE NOW FOR YOUR FUTURE NEEDS AND GAIN THE ADVANTAGE

Communication trends

On-site solution Outsourcing Cloud

£

DEPLOYMENT

WORKING PRACTICES

COMMERCIAL MODELS

Device centric Convergence Unified communications

Capital purchase Managed service Pay-as-I-consume

The forces behind those trends

Productivity is declining

The new approach - Unified Communications

VoIP

Instant Messagingand Presence

Video collaboration

Desktop and file sharing

Personalcollaboration

HQ

Remote

CloudServices

Pa

y-a

s I

Co

ns

um

e

The future of work

Office applications

Enterprise SaaS

Shared storage services

Team productivity

Service Provider

The VoIP and connectivity relationship

HIGH BANDWIDTH ESSENTIAL FOR HIGH QUALITY PERFORMANCE

To enable your business to get the most from your voice solution, it’s important to use the right type of data connection.

FIBRE BROADBAND

ETHERNET

Advisable to have one of the following solutions

Superfast Britain

AVAILABLE UNTIL

MARCH 2016

CRITERIA

1. You employ between 1 and 249 staff or volunteers2. Your turnover is less than £41 million and/or balance sheet under £35.5m*3. You are located within a SCC city

Against installation costs.

NOT ongoing costs.

Superfast Britain

ENDS MARCH 2016

N. IRELAND

SCOTLAND

WALES

ENGLAND SOUTH WEST

ENGLAND MIDLANDS

ENGLAND NORTH

ENGLAND EAST

ENGLAND SOUTH

Further resources

• Daisy’s VoIP solutions:

www.daisygroup.com/business-telephone-systems/business-voip/

• Superfast Britain info:

www.daisygroup.com/business-broadband/bduk-connection-voucher-scheme/

• #TechinThree videos

www.daisygroup.com/resource-tag/techinthree/

tim.meredith@daisygroup.com

Questions…

Q&AQ&A

Follow us @Daisy_Group