SME Masterclass: What is VoIP and does my business need it?
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SME Masterclass: What is VoIP and why does your business need it? Follow us @Daisy_Group In conjunction with
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Transcript of SME Masterclass: What is VoIP and does my business need it?
SME Masterclass:What is VoIP and why does
your business need it?
Follow us @Daisy_Group In conjunction with
Speakers
Tim Meredith
Director of Unified Communications and Collaboration at Daisy
• 15 years’ IT and telecoms experience
• Previously worked for Exponential-e and Next Gen ICT
Mark Llewelyn
Director of Vertical Solutions and Market Offers at BroadSoft
• 20 years’ telecoms experience
• Previously worked for Mitel and Vodafone
What you will learn
• What is hosted VoIP?
• How can it save your business money
• What features are available with a VoIP solution
• How can it help you prepare for the future
• Why a superfast data connection is important
• Have your questions answered
What is hosted VoIP?
£52billion
£77billion
VoIP is an acronym for Voice over Internet Protocol. Simply put, it is a piece of technology that converts voice calls into data and then transmits them over IP (internet protocol) networks.
In comparison to a traditional telephone system, on-going costs are cheaper, future-proof and contains value-adding features.
Let’s get rid of the jargon
BEARER PBX
UC
VoIP
BANDWIDTHJITTER
ETHERNET
BROADBAND MIA PSTN
HOSTED
ISDN
CLOUD
Why the fuss?
1.6M UK USERS OF
HOSTED VOIP EXIST TODAY
GROWING BY 250K EVERY SIX MONTHS
Source: AudioCodes
Source: Cavell Group
How can it save you money?
ON-NET=
FREE OR CHEAPER
CALLS
OFF-NET=
STANDARD CALL
CHARGES
How a VoIP call works is all dependent on what device the intended recipient is using, whether or not they are office-based and whether they’re part of the same organisation as the person making the call.
ON-GOING CALL COSTS
How a traditional telephone call works
PBX
Standard call
charges
COPPER OR ISDN LINE
YOU
ANOTHER USER
HOSTED VOIP
How a VoIP call works to a traditional telephone
Standard call
charges
PSTN
YOU
ANOTHER USER
DATA CONNECTION
How a VoIP call works to a VoIP user on different platform
Standard call
charges
HOSTED VOIP HOSTED VOIP
PSTN
YOU
ANOTHER USER
How a VoIP call works to same business, different site
HOSTED VOIP
FREE CALLS
YOU
ANOTHER USER
How a VoIP call works to remote worker
HOSTED VOIPFREE
CALLS
PUBLICINTERNET
YOU
ANOTHER USER
Even more potential cost savings…
No PBX to maintain
THIS CAN POTENTIALLY SAVE YOU THOUSANDS OF POUNDS
Business continuity
PBXs are:• Big capital investments• Long, fixed contracts
Feature-rich telephony
ALL THE FEATURES OF A PBX AND MORE AT A LOWER PRICE!
ReceptionistOut of office
mobility
Online marketing
Call recording
Call reporting
Web-based portal
Multi-party calling
Music on hold
Auto attendant
Preparing for the future
1. ScalabilityAdd/remove users on demand alongside business growth.
2. Flexible working growthWorkers can be contacted when away from the office.
3. Business continuityEasily divert calls in case of disaster to avoid losing money.
PREPARE NOW FOR YOUR FUTURE NEEDS AND GAIN THE ADVANTAGE
Communication trends
On-site solution Outsourcing Cloud
£
DEPLOYMENT
WORKING PRACTICES
COMMERCIAL MODELS
Device centric Convergence Unified communications
Capital purchase Managed service Pay-as-I-consume
The forces behind those trends
Productivity is declining
The new approach - Unified Communications
VoIP
Instant Messagingand Presence
Video collaboration
Desktop and file sharing
Personalcollaboration
HQ
Remote
CloudServices
Pa
y-a
s I
Co
ns
um
e
The future of work
Office applications
Enterprise SaaS
Shared storage services
Team productivity
Service Provider
The VoIP and connectivity relationship
HIGH BANDWIDTH ESSENTIAL FOR HIGH QUALITY PERFORMANCE
To enable your business to get the most from your voice solution, it’s important to use the right type of data connection.
FIBRE BROADBAND
ETHERNET
Advisable to have one of the following solutions
Superfast Britain
AVAILABLE UNTIL
MARCH 2016
CRITERIA
1. You employ between 1 and 249 staff or volunteers2. Your turnover is less than £41 million and/or balance sheet under £35.5m*3. You are located within a SCC city
Against installation costs.
NOT ongoing costs.
Superfast Britain
ENDS MARCH 2016
N. IRELAND
SCOTLAND
WALES
ENGLAND SOUTH WEST
ENGLAND MIDLANDS
ENGLAND NORTH
ENGLAND EAST
ENGLAND SOUTH
Further resources
• Daisy’s VoIP solutions:
www.daisygroup.com/business-telephone-systems/business-voip/
• Superfast Britain info:
www.daisygroup.com/business-broadband/bduk-connection-voucher-scheme/
• #TechinThree videos
www.daisygroup.com/resource-tag/techinthree/
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