Social Intranet and Business ProcessesInput for our Working Group

Samuel Driessen, Information Architect @ OcéEmployee Portal Evolution Masters 2010

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Océ in Sum

Océ today:

21,500 people worldwide

Annual revenue 2009:

€ 2.648 Billion

Net Income 2009:

€ - 47.134 Million

Worldwide distribution in 90 countries

Direct sales and services in 30 countries

10 R&D-sites in 9 countries

Business: Printing, scanning, copying products

and services (B2B)

New!: Document Services Valley

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Our Working Group

Discuss how: Unstructured and structured information and

communication processes relate Or: How does our intranet relate to business

processes? Or: Does the social intranet relate to business

processes? Or: Does social media relate to business processe?

Case: Microblogging @ Océ

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step 1 step 2 step 3 step n

Business Process or…

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…Employee Network

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It’s both

step 1 step 2 step 3 step n

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Work and How it gets done

Manufacturing Transactional Knowledge Work

Structured Processes

Ad Hoc Processes

How work gets done

Types of WorkNetwork effects

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Work and is it supported?

Manufacturing Transactional Knowledge Work

Structured Processes

Ad Hoc Processes

How work gets done

Types of WorkNetwork effects

E.g. ERP

E.g. Archive E.G Design tools

E.g. PLM

E.g. Email

E.g. Sharepoint/

E.g. Blogs/wiki’s

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Microblogging with Yammer

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Results

2000+ members and growing # active members growing # different departments & countries growing Usage pattern:

try microblogging, share some basic stuff think about change info and communication processes tie to business processes

Measure soft and hard value

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Learning Points

Microblogging not easy (concept/tool) Culture (Guidelines and Guidance) Moderate! It’s a Community…

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Microblogging in Manufacturing Plants

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Questions?

Contact:

samuel@entopic.com@driessen

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