Post on 22-Jul-2020
SHI Presentation for Northwestern University
April 28, 2011
Nathan Cantwell
SHI Account Executive
Agenda •Introduction •Executive Overview of SHI •Business Review •Recent Changes for NU •Website Demonstration •Local Presence •Contact Info and Escalation Path •Q&A Session
SHI World Headquarters - Piscataway, N.J.
Global provider of IT products, services and solutions
22nd Year in 2011! • 100% Organic Growth since 1989.
Financially strong, stable, consistently profitable.
• Every quarter, every year
$3.04 Billion Net Sales in 2010 • $4.2 Billion Imputed Revenue in 2010 • Over 25% Growth over 2009 • Projected double digit growths
for 2011 & 2012 • 1,600 employees as of 1/2011
Largest & Most Tenured field sales • 450 Field Sales / 450 Inside Sales • 6+ Years = Average tenure of Enterprise Sales
Executive Overview
Diversity
Product Type Revenue % Spend
Software 1,834,990.54 99.38%
Service 9,590.20 0.51%
Hardware 1,228.05 0.06%
Other 726.23 0.03%
UNKNOWN (193.86) -0.01%
Summary
# of Customer PO's Invoiced in Period 2,208
# of Orders Invoiced in Period 2,260
# of Invoices in Period 2,541
# of Manufacturers in Period 54
Total Spend: 1,846,341
Northwestern University
Customer Business Summary - 1/1/2010 thru 12/31/2010 for
Manufacturer Revenue % Spend
Microsoft 779,351.29 42.47%
Adobe 519,387.04 28.30%
Symantec 220,142.55 11.99%
Red Hat 71,269.35 3.88%
Sophos 69,790.00 3.80%
Other 175,050.31 9.56%
Manufacturer Revenue % Spend
Adobe 377,176.39 33.43%
Microsoft 353,252.10 31.31%
NORTHWESTERN-EDUCATIONAL 108,095.27 9.58%
Sophos 99,402.00 8.81%
Red Hat 67,176.34 5.95%
Other 123,065.23 10.92%
Northwestern University
Customer Business Summary - 1/1/2010 thru 12/31/2010 for
Recent Changes •License Key via Order Confirmation
•Just approved this week by NU. •Cuts down an additional step for end user to retrieve license key (logging into manufacturer site) •License key will now be readily available for installation to the requestor other than the one placing order in the NU financial system
•SHI Inside Team is committed to a 4 hour initial response window
•Not all requests can be completed within that timeframe but the requestor will at least receive a response
•More structured escalation path •Contact Nathan Cantwell for initial escalation issues
•NU website upgrade •NU Commonly Purchased Products
Website Upgrade
Website Upgrade
Website Upgrade
.
SHI Chicago Office
150 N Michigan Ave
Chicago, IL
Local Presence
Nathan Cantwell Nathan_Cantwell@SHI.com
312-660-5302
Contact Info and Escalation
Inside Team Support
Northwestern University Inside Account Managers
teamshi@shi.com
Phone: 888-744-4084
Fax: 888-711-2616
Inside Sales Manager Elizabeth Zaiens Elizabeth_Zaiens@shi.com Phone: 732-868-8733
•For escalation purposes, if you have not received a response to a request within 4 hours, please contact Nathan Cantwell. If I am unavailable or your request is urgent, please reach out to Elizabeth Zaiens.