SHI Presentation for Northwestern University

April 28, 2011

Nathan Cantwell

SHI Account Executive

Agenda •Introduction •Executive Overview of SHI •Business Review •Recent Changes for NU •Website Demonstration •Local Presence •Contact Info and Escalation Path •Q&A Session

SHI World Headquarters - Piscataway, N.J.

Global provider of IT products, services and solutions

22nd Year in 2011! • 100% Organic Growth since 1989.

Financially strong, stable, consistently profitable.

• Every quarter, every year

$3.04 Billion Net Sales in 2010 • $4.2 Billion Imputed Revenue in 2010 • Over 25% Growth over 2009 • Projected double digit growths

for 2011 & 2012 • 1,600 employees as of 1/2011

Largest & Most Tenured field sales • 450 Field Sales / 450 Inside Sales • 6+ Years = Average tenure of Enterprise Sales

Executive Overview

Diversity

Product Type Revenue % Spend

Software 1,834,990.54 99.38%

Service 9,590.20 0.51%

Hardware 1,228.05 0.06%

Other 726.23 0.03%

UNKNOWN (193.86) -0.01%

Summary

# of Customer PO's Invoiced in Period 2,208

# of Orders Invoiced in Period 2,260

# of Invoices in Period 2,541

# of Manufacturers in Period 54

Total Spend: 1,846,341

Northwestern University

Customer Business Summary - 1/1/2010 thru 12/31/2010 for

Manufacturer Revenue % Spend

Microsoft 779,351.29 42.47%

Adobe 519,387.04 28.30%

Symantec 220,142.55 11.99%

Red Hat 71,269.35 3.88%

Sophos 69,790.00 3.80%

Other 175,050.31 9.56%

Manufacturer Revenue % Spend

Adobe 377,176.39 33.43%

Microsoft 353,252.10 31.31%

NORTHWESTERN-EDUCATIONAL 108,095.27 9.58%

Sophos 99,402.00 8.81%

Red Hat 67,176.34 5.95%

Other 123,065.23 10.92%

Northwestern University

Customer Business Summary - 1/1/2010 thru 12/31/2010 for

Recent Changes •License Key via Order Confirmation

•Just approved this week by NU. •Cuts down an additional step for end user to retrieve license key (logging into manufacturer site) •License key will now be readily available for installation to the requestor other than the one placing order in the NU financial system

•SHI Inside Team is committed to a 4 hour initial response window

•Not all requests can be completed within that timeframe but the requestor will at least receive a response

•More structured escalation path •Contact Nathan Cantwell for initial escalation issues

•NU website upgrade •NU Commonly Purchased Products

Website Upgrade

Website Upgrade

Website Upgrade

.

SHI Chicago Office

150 N Michigan Ave

Chicago, IL

Local Presence

Nathan Cantwell Nathan_Cantwell@SHI.com

312-660-5302

Contact Info and Escalation

Inside Team Support

Northwestern University Inside Account Managers

teamshi@shi.com

Phone: 888-744-4084

Fax: 888-711-2616

Inside Sales Manager Elizabeth Zaiens Elizabeth_Zaiens@shi.com Phone: 732-868-8733

•For escalation purposes, if you have not received a response to a request within 4 hours, please contact Nathan Cantwell. If I am unavailable or your request is urgent, please reach out to Elizabeth Zaiens.

Q & A

Have a question later?

Email me at Nathan_Cantwell@SHI.com